Lucy Pender
Huntington Beach,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Legal Assistant
Law Offices Of Hieu Do
Huntington Beach, CA
01.2015 - 03.2024
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responsible for opening and filing claims and retrieving legal documents.
Waitress
International Billiards
Westminster, CA
03.2005 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, took drink orders.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Merchandise Associate
Abercrombie & Fitch
Costa Mesa, CA
07.2005 - 09.2006
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CANo Degree -
Golden West College
Huntington Beach, CASkills
- Fast Learner
- Scheduling/Planning
- File Organization
- Customer Service
- Warm and Friendly
- Food and Beverage Service
- Good with Kids
- Caregiver
Timeline
Legal Assistant
Law Offices Of Hieu Do
01.2015 - 03.2024
Merchandise Associate
Abercrombie & Fitch
07.2005 - 09.2006
Waitress
International Billiards
03.2005 - 01.2015
High School Diploma -
Huntington Beach High School
No Degree -
Golden West College