Lucy Picard
Durham
Summary
Seeking opportunity to utilize comprehensive customer service skills while enhancing personal and professional capabilities
Overview
4
4
years of professional experience
Work History
SERVER
The Rosa
Portsmouth
02.2023 - Current
- Provided efficient and accurate service to guests while maintaining a friendly demeanor.
- Demonstrated comprehensive knowledge of restaurant menu to address guest inquiries.
- Managed high-volume food orders, ensuring timely and correct delivery of meals.
- Communicated effectively with kitchen staff to resolve order discrepancies.
- Maintained cleanliness and organization to adhere to food safety standards.
- Trained expeditors on operational procedures and order processing flow.
- Greeted guests professionally to create welcoming atmosphere.
- Resolved customer issues promptly to enhance overall dining experience.
Front of House Employee
Emery Farm
Durham
05.2021 - 02.2023
- Customer support.
- Executed processing of food and drink orders.
- Delivered exceptional service as barista and cashier in fast-paced environment.
- Processed cash and card transactions with precision.
- Kept work area clean, organized, and stocked appropriately.
- Assisted in training staff on best practices and company policies.
- Addressed customer inquiries and concerns swiftly.
Education
Esthetics
Empire Beauty School
Somersworth, NH09-2025
Gap Semester -
Education First
Cambridge, MA11.2023
High School -
Oyster River High School
Durham, NH06.2023
Skills
- Food safety
- Cash handling
- Upselling and cross selling
- POS system operation
- Conflict resolution
- Effective communication
- Attention to detail
- Workplace cleanliness
- Customer service
References
Furnished Upon Request
Accomplishments
- High Honors at Empire Beauty School
- Perfect attendance at Empire Beauty School
Timeline
SERVER
The Rosa
02.2023 - Current
Front of House Employee
Emery Farm
05.2021 - 02.2023
Esthetics
Empire Beauty School
Gap Semester -
Education First
High School -
Oyster River High School