Lucy Reyes
Omaha,Nebraska
Summary
Dedicated server with exceptional customer service skills, ensuring swift resolution of guest concerns and fostering positive relationships. Committed to maintaining high standards of professionalism and engagement.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Hillcrest Millard
Omaha, NE
02.2025 - 02.2026
- Supported team members by sharing knowledge of menu items and service protocols.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Dietary Aide
English Village Manor
Altus, OK
07.2020 - 12.2024
- Prepared and served meals following dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutrition staff to ensure accurate meal portioning and presentation.
- Developed strong relationships with residents, addressing dietary concerns and preferences effectively.
- Kept all kitchen areas clean, tidy and free of hazards.
Housekeeper
MicroHotel
Altus, OK
03.2019 - 05.2020
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Developed and implemented improved cleaning schedules, optimizing workflow and resource allocation.
- Conducted regular inspections of guest rooms and common areas to maintain quality assurance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
Altus High School
Altus, OKSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Food running
- Supply restocking
Timeline
Server
Hillcrest Millard
02.2025 - 02.2026
Dietary Aide
English Village Manor
07.2020 - 12.2024
Housekeeper
MicroHotel
03.2019 - 05.2020
High School Diploma -
Altus High School
Employee of the month
A hard worker, who treats everyone with respect and dignity. Always having a good attitude no matter the day. Acknowledging residents needs and helping when needed.