Lucy Richie
Jackson,MI
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
27
27
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Scott County Emergency Communitcations
05.1998 - 11.2024
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Provided on-the job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High School Diploma -
Madison Consolidated High School
Madison, IN05.1984
Skills
- Call prioritization
- Law enforcement procedures
- Computer Skill
- Active Listening
- Information documentation
- Computer-aided dispatching
- Map reading skills
- Basic life support understanding
- Information Gathering and relay
- Emergency Medical Instruction
- Prioritizing Situations
- Documentation
- Map Reading
- Emergency Medical Dispatch (EMD)
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
Timeline
911 Telecommunicator
Scott County Emergency Communitcations
05.1998 - 11.2024
High School Diploma -
Madison Consolidated High School
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