Lucy Ross
New York,NY
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service skills at Local Republic to enhance guest satisfaction significantly. My experience spans from toddler care to data entry, demonstrating a blend of hard and soft skills. I excel in creating supportive environments, evidenced by improved client relationships and streamlined operations. Eager employee always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
Work History
Private Nanny
Private Household
09.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Host and Foodrunner
Local Republic
06.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Dance Instructor
Southern Performing Arts Academy
08.2021 - 10.2023
- Planned routines for performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Clerical Intern
Phoenix High School
05.2021 - 08.2023
- Yearly summer internship, answering phones, inserting data into Excel, and assisting summer registration
Youth Counselor
Sports and Stuff
09.2022 - 05.2023
- Monitored youth behavior and offered guidance and support for positive change.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Ticketing and Costume Volunteer
Southern Ballet Theatre
10.2019 - 05.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
Dual Enrollment -
Georgia Gwinnett College
Lawrenceville, GATrainee & Limón Institute Certification -
José Limón Company
New York, NY05.2023
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2022
Skills
- Schedule Management
- Toddler care experience
- Problem-solving abilities
- Customer Service
- Data Entry
- Critical Thinking
- Organization
- Effective Time Management
- Multitasking proficiency
Timeline
Private Nanny
Private Household
09.2022 - Current
Youth Counselor
Sports and Stuff
09.2022 - 05.2023
Host and Foodrunner
Local Republic
06.2022 - 10.2023
Dance Instructor
Southern Performing Arts Academy
08.2021 - 10.2023
Clerical Intern
Phoenix High School
05.2021 - 08.2023
Ticketing and Costume Volunteer
Southern Ballet Theatre
10.2019 - 05.2022
Dual Enrollment -
Georgia Gwinnett College
Trainee & Limón Institute Certification -
José Limón Company
High School Diploma -
Peachtree Ridge High School