Lucy Tomas
Russellville,AL
Summary
Dynamic bilingual receptionist with proven expertise at Quad Cities Pediatrics, excelling in appointment scheduling and customer service. Recognized for enhancing visitor engagement and maintaining organized records. Skilled in multi-line telephone operation and fostering positive client interactions, ensuring a welcoming environment for all. Committed to delivering exceptional front desk operations.
Overview
16
16
years of professional experience
Work History
Receptionist
Quad Cities Pediatrics
10.2023 - 03.2024
- Bilingual. (Spanish)Translated for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Avalon Medical Group
09.2020 - 07.2022
- Bilingual. (Spanish) Translated for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Tennessee Valley Pediatrics
11.2018 - 09.2020
- Bilingual (Spanish) Translated for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Lakes Shore Pediatrics
01.2013 - 01.2017
- Bilingual. (Spanish) Translated for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Foodland
01.2008 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Russellville High School
Russellville, AL05.2010
Skills
- Bilingual communication
- Appointment scheduling
- Record management
- Phone handling
- Customer service
- Office organization
- Visitor engagement
- Data entry
- Team collaboration
- Organization skills
- Telephone skills
- Verbal and written communication
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Multi-line telephone operation
- Calendar management
- Typing speed
- Security awareness
- Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Quad Cities Pediatrics
10.2023 - 03.2024
Receptionist
Avalon Medical Group
09.2020 - 07.2022
Receptionist
Tennessee Valley Pediatrics
11.2018 - 09.2020
Receptionist
Lakes Shore Pediatrics
01.2013 - 01.2017
Cashier
Foodland
01.2008 - 09.2012
Diploma -
Russellville High School
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