Lucy Wallace
Charlotte,NC
Summary
Born and raised in Charlotte, North Carolina, I have six years of active work experience. I excel at staying busy and efficiently completing tasks. I take pride in establishing meaningful connections with people and ensuring customer satisfaction. Meeting new individuals is always exciting for me. With strong organizational skills, I maintain a tidy workspace to promote productivity. Excelling in managing teams, I distribute responsibilities equitably, leverage everyone's strengths, and maintain a positive atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder/Team Lead
Vans-Charlotte, NC
Charlotte
05.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Daily cleaning of the store during opening and closing to maintain organized and tidy store.
Key Holder/Sales Lead
Sunglass Hut-Charlotte, NC
Charlotte
11.2023 - Current
- Open/ close store and registers efficiently.
- Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty.
- Confidently providing an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.
- Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized
- Secures all company assets under one's control.
- Helps foster an inclusive culture by treating customers and colleagues with respect.
Sephora Beauty Advisor / Operations Associate
Sephora-Charlotte, NC
Charlotte
07.2023 - Current
- Greet customers upon their arrival
- Demonstrate proper use of makeup and skin care products
- Cross-sell beauty products
- Identify customer needs and recommend makeup and skin care products based on their preferences
- Help clients find products they're looking for
- Replenish stock as needed
- Help unload and put out shipments of new product
- Keeping the backstock of product clean and organized
- Setting up shelf resets and ensuring store displays are clean and appealing to customers
Product Tester
Where Ya Bin-Matthews, NC
Matthews
02.2023 - 11.2023
- Regularly work with high volumes of customers simultaneously, opening their products to test and ensuring they work as they're meant to, have all the pieces, and are not damaged in any way
- Keeping my work space tidy and orderly for the most efficient workflow possible, keeping the line short and and the customers happy.
Ulta Beauty Beauty Advisor
Ulta Beauty-Matthews, NC
Matthews
04.2022 - 01.2023
- Greeting each guest as they enter
- Engaging guests to understand their needs and how to find the right products for them
- Cashiering
- Keeping fixtures fully stocked with merchandise and neatly organized
- Maintaining overall store cleanliness
- Unpacking and stocking merchandise as well as maintaining back stock
Baking Assistant
Kori's Kakes-Indian Trail, NC
Indian Trail
10.2021 - 12.2021
- Baking and preparing items for decorating process
- Stocking the display cases with daily inventory
- Greeting and assisting customers with their purchases
- Ability to manage multiple projects at one time
Kennel Attendant
Indian Trail Animal Hospital-Indian Trail, NC
Indian Trail
07.2021 - 11.2021
- Care for animals boarding
- Administering medications
- Assist vet techs when needed
- Cleaning up after animals and keeping a clean environment
- Organizing
- Managing my time well when busy
Sonic Carhop
Sonic Drive-In-Indian Trail, NC
Indian Trail
07.2017 - 03.2018
- Greeting customers
- Taking orders ensuring they are satisfied with their order
- Bringing orders to the customers car.
- Working at a quick pace and adapting to changes efficiently.
Education
High school diploma -
Porter Ridge High School
Indian Trail, NC06.2021
Skills
- Leadership
- Customer service
- Team management
- Supervising experience
- Retail management
- Opening and closing procedures
- Cashiering
- Cleaning
- Cash handling
- Google Docs
- Microsoft excel
- Computer skills
- Retail sales
- Product demos
- Veterinary experience
- Culinary experience
- Cooking
- Veterinary technician experience
Certification
- ServSafe, 01/01/19, 01/01/24
- Food Handler Certification
- Driver's License, 05/01/23, 05/01/31
Timeline
Key Holder/Team Lead
Vans-Charlotte, NC
05.2024 - Current
Key Holder/Sales Lead
Sunglass Hut-Charlotte, NC
11.2023 - Current
Sephora Beauty Advisor / Operations Associate
Sephora-Charlotte, NC
07.2023 - Current
Product Tester
Where Ya Bin-Matthews, NC
02.2023 - 11.2023
Ulta Beauty Beauty Advisor
Ulta Beauty-Matthews, NC
04.2022 - 01.2023
Baking Assistant
Kori's Kakes-Indian Trail, NC
10.2021 - 12.2021
Kennel Attendant
Indian Trail Animal Hospital-Indian Trail, NC
07.2021 - 11.2021
Sonic Carhop
Sonic Drive-In-Indian Trail, NC
07.2017 - 03.2018
High school diploma -
Porter Ridge High School