Lucy Wilson
ComEd
Gurnee,IL
1
Language
Fluent in Spanish, helped customers with questions on their bills. Hospital experience also, first job cleaning the offices. Worked as a unit secretary filling, contact with Dr's and nurses. Emergency room experience, login patients coming in and also discharge patients. Factory work experience, worked at Brown paper bags online/machine work, packing bags.
Work History
Customer Service Representative
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Handled billing questions, ensuring clarity and customer satisfaction throughout the process.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Utilized CRM software to track customer interactions and maintain detailed records of issues resolved.
- Educated customers on services offered, promoting awareness and usage of available resources.
- Responded to high volumes of customer calls, maintaining professionalism under pressure while meeting service standards.
- Identified recurring issues through data analysis, recommending improvements for service delivery enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma
Skills
Filling
data entry
phone experience
overhead paging
work in the mail room. First job was cleaning. Helping customer with bills
making appointments on computer for customers. Experience with old switchboard. Resolve customers billing issues with their bills.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ComEd
2008 - 2016Read More
Grayslake HIgh School
High School Diploma
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