Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Serwaah Danquah

Accra

Summary

Dynamic Sales Manager with a proven track record at Solas Enterprise, excelling in relationship building and sales strategy development. Expert in training sales teams and enhancing performance, resulting in significant revenue growth. Adept at analyzing market trends and fostering client loyalty through exceptional communication and tailored solutions.

Overview

9
9
years of professional experience

Work History

Sales Manager

Solas Enterprise
08.2019 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Associate

GIHOC Distilleries Company
05.2016 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

West African Student Certificate Examination - General Studies

Okomfo Anokye Senior High School
Kumasi
09.2013

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Sales expertise
  • Analytical problem solver
  • Decisive
  • Resolution-oriented

Timeline

Sales Manager

Solas Enterprise
08.2019 - Current

Sales Associate

GIHOC Distilleries Company
05.2016 - 06.2019

West African Student Certificate Examination - General Studies

Okomfo Anokye Senior High School

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Lucy Serwaah Danquah