Ludimila Assereuy
Real Choice Cleaning LLc
Vero Beach,FL
1
Language
25
years of professional experience
Dedicated office administrator with expertise in customer service and problem-solving. Skilled in managing schedules and ensuring timely operations, contributing to high levels of customer satisfaction.
Work History
Owner
15 Years 9 Months- Manage daily office operations and administrative tasks
- Answered phone calls, emails, and customer questions to provide timely assistance and support.
- Coordinated cleaning appointments with clients to ensure timely service.
- Schedule cleaning appointments
- Prepare estimates, invoices, and payment records.
- Keep customer information and service records organized and updated.
- Order and track cleaning supplies and office materials.
- Monitor cleaning jobs to make sure services are completed properly and on time.
- Handled customer complaints and resolved service issues to enhance overall customer satisfaction.
- Follow up with customers for feedback and service satisfaction.
- Maintain employee and company records.
- Followed up with customers for feedback to ensure service satisfaction and identify areas for improvement.
- Help maintain company policies, safety procedures, and quality standards.
Assistant Office Manager
4 Years 8 Months- Responded to incoming calls promptly
- Greet visitors
- Manage supplies
- Manage purchase orders
- Maintain driver files, track vehicle maintenance logs
- Process invoices
- Enter shipping or service data
Assistant Office Manager
3 Years 2 Months- Greeted clients upon arrival to ensure a welcoming atmosphere.
- Process reservations
- Explain rental terms and insurance options, and handle returns.
- Complete rental agreements
- Verify driver's licenses and payment methods
- Maintain files, and log mileage or fuel data.
- Inspect cars for damage before and after use
- Coordinate lot availability, and help move or prep vehicles
Education
GED
High School Diploma
Skills
Office Administration
Customer Service
Billing management
Data entry
Supply management
Scheduling & Calendar Management
Employee Coordination
Microsoft Office
Email communication
Time Management
Problem Solving
Team Leadership
Languages
Portuguese
Native or Bilingual
Timeline
Owner
Real Choice Cleaning LLc
01.2011 - CurrentRead More
Assistant Office Manager
Aguia Branca Transports
06.2005 - 02.2010Read More
Assistant Office Manager
Vix Rental Cars
01.2002 - 03.2005Read More
Indian River State College
GED
Read More
Colegio Pedro II
High School Diploma
Read More