LUDLYNE JANVIER
Fort Lauderdale,FL
Summary
IT Support professional with experience in technical troubleshooting, customer service, and fast-paced environments. Skilled in diagnosing hardware, software, and connectivity issues while providing effective user support. Strong problem-solving and analytical skills, with knowledge of Windows, macOS, Microsoft 365, and networking fundamentals. Eager to learn, develop technical skills, and stay current with emerging technologies.
Overview
2
2
years of professional experience
Work History
Executive Producer Assistant
Chokarella
Fort Lauderdale, FL
03.2026 - Current
- Coordinate production for flagship programs, including Carel in the Morning and Kickoff, ensuring smooth execution across pre-production, recording, and post-production.
- Partnered with hosts, guests, and production teams to coordinate logistics, ensuring timely delivery of multiple weekly programs.
- Prepared show materials and organized content to maintain programming schedule and efficiency.
- Manage executive calendars, scheduling, communications, and administrative workflows to keep daily operations efficient.
Customer Service Rep/Cabin Inspector
G2 Staff (Alaska Airlines)
Miami, FL
02.2025 - 01.2026
- Assist passengers with inquiries and service concerns in a fast-paced airport environment while delivering a calm, positive customer experience.
- Conducted pre-departure cabin inspections to ensure safety, cleanliness, and regulatory compliance.
- Identified and escalated cabin discrepancies to maintain operational readiness and uphold regulatory standards.
- Partnered with flight crews and ground operations teams to facilitate timely aircraft turnaround and ensure on-time departures.
Technical Specialist
Apple
Miami, FL
07.2024 - 01.2025
- Resolve complex service concerns with patience and professionalism, strengthening trust and improving the overall customer experience.
- Collaborated with cross-functional teams to resolve issues efficiently, ensuring a seamless customer experience.
- Delivered high-volume customer support by troubleshooting technical issues, clearly explaining solutions, and enhancing customer confidence.
- Educated customers on products and services, enhancing understanding and driving adoption.
Education
Bachelor of Arts Computer Science -
Florida International University
Miami, FL04-2026
Skills
- Technical support
- Project management
- Software troubleshooting
- Customer Support
- Ticket management
- MS office proficiency
- Technical troubleshooting
- Active Directory
- Remote Support
- TCP/IP
- Team collaboration
- Time management
Timeline
Executive Producer Assistant
Chokarella
03.2026 - Current
Customer Service Rep/Cabin Inspector
G2 Staff (Alaska Airlines)
02.2025 - 01.2026
Technical Specialist
Apple
07.2024 - 01.2025
Bachelor of Arts Computer Science -
Florida International University