LUDLYNE JANVIER
Fort Lauderdale,FL
Summary
Detail-oriented administrative professional with experience supporting executives, coordinating calendars, preparing meeting materials, and maintaining accurate records. Strong background in customer service, CRM documentation, and cross-department communication, with a focus on improving scheduling, reporting, and process flow.
Overview
2
2
years of professional experience
Work History
Executive Assistant
Chokarella
Fort Lauderdale, Florida
10.2025 - Current
- Coordinated executive calendars and scheduled meetings for the leadership team to maximize time efficiency.
- Prepared and organized documents for meetings and presentations, ensuring all materials were readily accessible for participants.
- Assisted in communication between departments to streamline processes.
- Maintained filing systems and ensured document accuracy and accessibility.
- Created reports summarizing meeting notes and action items to facilitate follow-up and accountability.
Fleet Service Agent
Alaska Airlines
Miami, FL
02.2025 - 01.2026
- Inspected aircraft components and equipment for cracks, breaks and leaks.
- Cleaned aircraft cabins for airline turnaround schedules
- Followed airport safety rules and cleaning procedures
- Restocked safety cards, headrest covers, and supplies
- Reported maintenance issues to supervisors for timely resolution to airline supervisors
Call Center Representative
Nations Benefits
Plantation, Florida
10.2024 - 01.2025
- Handled high-volume inbound calls, addressing diverse customer inquiries to ensure satisfaction.
- Guided clients through benefit options, resolving issues to enhance their understanding and experience.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Provided prompt, friendly, and knowledgeable service for routine questions and complaints, fostering a positive customer relationship.
- Documented customer interactions accurately in the CRM system for future reference.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL04-2026
Skills
- Document management
- Customer relationship management
- Issue resolution
- Problem-solving
- Strong teamwork
- Active listening
Timeline
Executive Assistant
Chokarella
10.2025 - Current
Fleet Service Agent
Alaska Airlines
02.2025 - 01.2026
Call Center Representative
Nations Benefits
10.2024 - 01.2025
Bachelor of Arts - Computer Science
Florida International University