Luen Quick
Madera,CA
Summary
Proactive account representative with extensive experience in client management and customer relationship development. Skilled in order processing and data entry, consistently ensuring smooth operations and timely resolution of client inquiries.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Account Representative
Nichole Cashtech - State Farm Insurance
Fresno, California
01.2026 - Current
- Assisted clients with account inquiries and service requests.
- Provided product information to customers to support purchasing decisions.
- Handled routine administrative tasks to ensure smooth operations.
Office Manager
Rufino Paguio - State Farm Insurance
Fresno, California
02.1997 - 01.2026
- Organized office operations and procedures to enhance efficiency.
- Managed office supplies and inventory to maintain stock levels.
- Scheduled appointments and meetings for team members and executives.
- Maintained office records and filing systems for easy access.
- Assisted in onboarding new employees to integrate into the team.
- Implemented office policies to streamline daily tasks and routines.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
High School Diploma -
Edison High School
Fresno, CA06-1997
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Client management
- Account maintenance
- Product knowledge
- Order processing
- Data entry
- Customer relationship management
Languages
Tagalog
Limited
Certification
Property & Casualty License - CA Department of Insurance
Affiliations
Volunteer, Secretary/Treasurer - Ducks Unlimited - Madera Chapter
References
References available upon request.
Timeline
Account Representative
Nichole Cashtech - State Farm Insurance
01.2026 - Current
Office Manager
Rufino Paguio - State Farm Insurance
02.1997 - 01.2026
High School Diploma -
Edison High School
Some College (No Degree) - Business Administration
University of Phoenix