Luequayn Wilson
Davenport,FL
Summary
Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multi-tasker.
Overview
9
9
years of professional experience
Work History
COVID-19 Contact Tracer (Remote) TEMP
Xtend Healthacre
Clermont, Florida
08.2021 - 02.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Senior Sales Representative
Direct Access Solutions Inc
Winter Garden, FL
01.2018 - 06.2021
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Acknowledged for achieving 35% increase in sales
Customer Service Representative(Remote)-Temp
SYKES ENTERPRISES INC
Lakeland, FL
10.2018 - 01.2019
- Entered information about interactions with customers using Software to track requests, document problems and record solutions offered.
- Assessed caller accounts to determine selected benefits, identify service needs and resolve issues.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and retention issues.
- Handled 250 calls per day to address customer inquiries and concerns
Office Manager Taxpreparer
Greenrock Financial Services
Orlando, FL
01.2016 - 01.2018
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Identified issues, analyzed information and provided solutions to problems
- Delivered services to customer locations within specific timeframes
- Collaborated with team members to achieve target results
- Managed team of employees, overseeing hiring, training and professional growth of employees
Customer Service Representative
HEALTHMARKETS INSURANCE
Lakeland, FL
03.2013 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled over 125 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
BBA - Business Administration
University of Phoenix
Tempe, AZHigh School Diploma -
Lakewood High School
St Petersburg, FL06.1992
Skills
- Consultative sales techniques
- Client relationship building
- Sales strategy
- Brand promotion
Timeline
COVID-19 Contact Tracer (Remote) TEMP
Xtend Healthacre
08.2021 - 02.2022
Customer Service Representative(Remote)-Temp
SYKES ENTERPRISES INC
10.2018 - 01.2019
Senior Sales Representative
Direct Access Solutions Inc
01.2018 - 06.2021
Office Manager Taxpreparer
Greenrock Financial Services
01.2016 - 01.2018
Customer Service Representative
HEALTHMARKETS INSURANCE
03.2013 - 03.2016
BBA - Business Administration
University of Phoenix
High School Diploma -
Lakewood High School
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