Luicana Lee Davidson
Eagan,MN
Summary
Cheerful Beauty Consultant with experience promoting beauty products and interacting with customers to enhance sales. Talented at maximizing items per transaction through personalized service and strong product knowledge. Passionate about elevating beauty while motivating customers to meet sales targets.
Overview
29
29
years of professional experience
Work History
Mens Fragrance
Nordstrom
Bloomington, MN
03.2022 - Current
- Provided customer service and product knowledge to customers regarding fragrances.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
- Educated customers on scents and products available from several luxury fragrance brands.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Bagged or packaged purchases and wrapped gifts.
Lash Technician
Self-employed
Eagan, MN
01.2019 - Current
- Retained members by delivering exceptional service for all lash needs.
- Used downtime effectively to keep store clean and products stocked.
- Prepared guests' treatment paperwork and accurately managed payments to keep records current.
- Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
- Sanitized and sterilized equipment and station according to state laws.
- Designed eyelash treatments based on client requests and styles.
- Attended training classes to learn and improve techniques.
- Asked open-ended questions to understand customer needs and style.
- Completed appointment sessions by placing under-eye collagen patches, applying primer and attaching extensions with glue.
- Generated new clients using referral program.
- Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
Tom Ford Beauty
Nordstrom
Minnetonka, MN
09.2021 - 04.2022
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Educated customers on scents and products available from several luxury fragrance brands.
- Upheld high standards of professionalism in high-stress environments.
- Connected with customers using strong conversational skills to uncover needs and better target suggestions.
- Merchandised products effectively and restocked regularly to maintain strong fragrance sales.
- Planned and executed successful promotions and in-store events to push specific products.
- Kept floor and stock areas organized and clean to meet safety and appearance requirements.
- Kept counter and display areas in clean and neat fashion.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Provided customer service and product knowledge to customers regarding fragrances.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
Fragrance Sales Freelancer
L'Oreal
Bloomington, MN
07.2019 - 03.2020
- Merchandised products effectively and restocked regularly to maintain strong fragrance sales.
- Planned and executed successful promotions and in-store events to push specific products.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Educated customers on product and service offerings.
Counter Manager/Makeup Artist/Fragrance Specialist
Nordstrom
Bloomington/Minnetonka, MN
04.2005 - 07.2019
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Encouraged customers to try new products through personal recommendations.
- Inspired beauty and confidence to help customers embrace individual styles.
- Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
- Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.
- Modeled effective selling behaviors to obtain high customer engagement.
- Educated clients on benefits of products with full consultation, including cosmetic application.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Attended trainings and seminars to gain product line proficiency.
- Determined cosmetic needs based on customer's personal features and preferences.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Housekeeping/Supervisor
DAYS INN MIDWAY
Saint Paul, MN
09.1995 - 01.2013
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Counter Manager
Dayton's/Marshall Fields
Maplewood, MN
06.1999 - 04.2005
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Increased sales on consistent basis by developing key customer relationships.
Sales Associate Clothing/Fine Jewelry Supervisor
SEARS
Saint Paul, MN
06.1995 - 05.1999
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Displayed merchandise for upcoming sales in visually appealing way.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Instructed staff on procedures for handling difficult transactions.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Researched out-of-stock items to find additional inventory in other store locations.
Education
Como Park Senior High School
1994
High School Diploma -
LA Beauty School
Richfield, MN02.2019
Skills
- Retail sales
- Teamwork
- Assessed customer product needs and interests in order to best recommend suitable items
- Sales expertise
- Retail merchandising expertise
- Basic Math
- Business management
- Social skills
References
Ashley West 651 231 5611
Trish To 612 599 8957
Timeline
Mens Fragrance
Nordstrom
03.2022 - Current
Tom Ford Beauty
Nordstrom
09.2021 - 04.2022
Fragrance Sales Freelancer
L'Oreal
07.2019 - 03.2020
Lash Technician
Self-employed
01.2019 - Current
Counter Manager/Makeup Artist/Fragrance Specialist
Nordstrom
04.2005 - 07.2019
Counter Manager
Dayton's/Marshall Fields
06.1999 - 04.2005
Housekeeping/Supervisor
DAYS INN MIDWAY
09.1995 - 01.2013
Sales Associate Clothing/Fine Jewelry Supervisor
SEARS
06.1995 - 05.1999
Como Park Senior High School
High School Diploma -
LA Beauty School