Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luigi Falcon

Summary

Insurance professional with strong track record in delivering results and fostering team collaboration. Skilled in client relationship management, policy analysis, and strategic sales planning. Known for adaptability and reliability in meeting changing business needs while maintaining high standards and achieving goals.

Overview

12
12
years of professional experience

Work History

ACA Insurance Sales Agent

All American Life Group
01.2025 - Current
  • Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies
  • Built strong relationships with clients through effective communication and personalized service
  • Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements
  • Conducted thorough policy reviews with existing clients to identify opportunities for additional coverage or cost savings
  • Utilized CRM software to track leads, manage customer interactions, and maintain detailed records of sales activities

BCBS ACA Sales Agent (Seasonal)

Blue Cross Blue Shield
09.2024 - 12.2024
  • Provided personalized insurance solutions to clients based on their individual needs and financial goals
  • Built strong relationships with clients through regular communication and follow-up, ensuring high customer satisfaction rates
  • Analyzed client's current coverage and identified gaps or opportunities for additional coverage, resulting in increased policy sales
  • Stayed up-to-date with industry trends, regulations, and product knowledge to provide accurate information to clients
  • Achieved monthly sales targets consistently by leveraging persuasive communication skills during client consultations

ACA Insurance Sales

Insurance Made Easy
03.2024 - 08.2024
  • Client Engagement: Proactively identify and reach out to potential clients to discuss ACA (Affordable Care Act) health insurance options.
  • Sales Strategy: Develop and implement effective sales strategies to meet and exceed sales targets.
  • Consultative Selling: Provide personalized advice to clients, helping them choose the best ACA-compliant insurance plans.
  • Compliance: Ensure all sales activities are compliant with ACA regulations and company policies.
  • Relationship Management: Build and maintain long-term relationships with clients, ensuring ongoing satisfaction and renewals.

Health Insurance Sales

Enhance Health
09.2023 - 03.2024
  • Client Outreach: Actively identify and connect with potential clients to discuss both ACA (Affordable Care Act) and Medicare health insurance options
  • Sales Planning: Develop and execute strategic sales initiatives to achieve and surpass sales goals for ACA and Medicare plans
  • Advisory Selling: Provide personalized guidance to clients, helping them choose the most suitable ACA-compliant and Medicare insurance plans
  • Regulatory Compliance: Ensure all sales activities adhere to ACA and Medicare regulations and company policies
  • Client Relations: Foster and maintain long-term relationships with clients, ensuring their ongoing satisfaction and policy renewals

UHC Private Health Insurance Sales

USHA
05.2023 - 09.2023
  • Follow up on client inquiries and conduct timely sales presentations
  • Identify qualified customers and match them with appropriate products
  • Prepare sales quotes and develop innovative strategies to achieve sales targets
  • Research competitors' products and understand price vs. value selling
  • Build long-term client relationships and maintain proficiency with Excel and CRM platforms

Transportation Associate

Amazon Warehouse
03.2022 - 05.2023
  • Prioritize safety and comply with company rules, DOT regulations, and traffic laws
  • Operate and maneuver Commercial Motor Vehicles (CMVs) in the yard and on public roads, ensuring timely trailer movements
  • Support site operations and transportation teams by maintaining workflow and adhering to schedules
  • Perform vehicle inspections, report issues, and manage delivery-related tasks, including lifting and equipment use
  • Obtain necessary qualifications, including a CDL, and participate in peer training as needed to support business operations

Warehouse Associate

Amazon Fulfillment Associates
11.2018 - 03.2022
  • Maintain consistent communication and provide regular updates to Area/Ops Managers.
  • Efficiently clear jams on conveyor and tray-sorter systems to ensure smooth operations.
  • Execute tasks in various roles, including Rebinner, Inductor, Packer, Gift Wrapper, and Water Spider.
  • Oversee and manage inventory processes, ensuring accuracy and efficiency.
  • Support operational flow by adapting to different responsibilities as needed.

Valet Parking Supervisor

USA Parking
02.2015 - 10.2018
  • Supervise valet parking operations and manage workflow by assigning tasks to Associates.
  • Ensure a seamless guest experience during arrivals and departures.
  • Maintain organization of car keys and workstations for efficient service.
  • Handle cashier duties accurately and responsibly.
  • Assist guests with inquiries, concerns, or issues, ensuring their satisfaction.

Valet Parking Attendant

Vera Cadillac
01.2014 - 01.2015
  • Park, retrieve, and wash vehicles, ensuring they are handled with care.
  • Assist Service Advisers in coordinating vehicle service and customer interactions.
  • Maintain the cleanliness and organization of the vehicle lot.
  • Provide excellent customer service by addressing client needs promptly.
  • Support the dealership's operations by managing vehicle flow efficiently.

Host / Busboy / Take Out

Macaroni Grill
04.2013 - 11.2013
  • Greet and seat guests, ensuring a welcoming experience.
  • Clean and set up tables promptly to maintain a smooth dining flow.
  • Process and pack to-go orders efficiently and accurately.
  • Provide excellent customer service in hosting, bussing, and takeout roles.
  • Assist in maintaining a clean and organized dining environment.

Education

High school diploma or GED -

Sheridan Technical Center
Hollywood, FL
08.2016

Some College - Business

Broward College
Pembroke Pines, FL
05.2016

Skills

  • Leadership and Management
  • HealthSherpa
  • TLD CRM
  • Product Presentation
  • Adaptable
  • Customer engagement
  • Active Listener
  • Client retention
  • Tech Savvy
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ACA Insurance Sales Agent

All American Life Group
01.2025 - Current

BCBS ACA Sales Agent (Seasonal)

Blue Cross Blue Shield
09.2024 - 12.2024

ACA Insurance Sales

Insurance Made Easy
03.2024 - 08.2024

Health Insurance Sales

Enhance Health
09.2023 - 03.2024

UHC Private Health Insurance Sales

USHA
05.2023 - 09.2023

Transportation Associate

Amazon Warehouse
03.2022 - 05.2023

Warehouse Associate

Amazon Fulfillment Associates
11.2018 - 03.2022

Valet Parking Supervisor

USA Parking
02.2015 - 10.2018

Valet Parking Attendant

Vera Cadillac
01.2014 - 01.2015

Host / Busboy / Take Out

Macaroni Grill
04.2013 - 11.2013

Some College - Business

Broward College

High school diploma or GED -

Sheridan Technical Center

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