Naziree Williams
Cleveland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
AAA East Central
11.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Team Lead Supervisor
LensCrafters
10.2020 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Licensed Dispensing Optician
LensCrafters
02.2017 - 09.2022
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
Education
Associate of Applied Science -
Cuyahoga Community College
Cleveland, OH05-2018
Skills
- Professionalism and Ethics
- Leadership Management
- Attention to detail
- Coaching and Mentoring
- Performance Monitoring
- Performance Improvement
- Goal Setting
- Coaching
- Documentation and Reporting
- Onboarding and Orientation
- Verbal and Written Communication
- Idea Development and Brainstorming
Certification
- Personal Lines Broker - Agent via the Ohio Insurance Agents Association
Timeline
Insurance Agent
AAA East Central
11.2022 - Current
Team Lead Supervisor
LensCrafters
10.2020 - 09.2022
Licensed Dispensing Optician
LensCrafters
02.2017 - 09.2022
Associate of Applied Science -
Cuyahoga Community College
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