Luis Abreu
Montauk,NY
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Herb's Market. Proven ability to enhance guest relations and manage reservations effectively, leading to increased customer satisfaction. Adept at clear communication and upselling, ensuring a memorable experience for all patrons.
Overview
12
12
years of professional experience
Work History
Restaurant Food Server
South Edison Restaurant
05.2016 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Store Manager
Herb's Market
03.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Front Desk Assistant
Dune Management Company
03.2014 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
High School Diploma -
Juan Pablo Duarte
Dominican Republic 06-2008
Skills
- Reservation management
- Social perceptiveness
- Guest relations
- Clear communication
- Customer feedback management
- Exceptional customer service
- Effective customer upselling
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Food Server
South Edison Restaurant
05.2016 - Current
Store Manager
Herb's Market
03.2015 - Current
Front Desk Assistant
Dune Management Company
03.2014 - 10.2019
High School Diploma -
Juan Pablo Duarte