Luis Arredondo
West Covina,CA
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Sunset Industrial Parts
Cerritos, California
04.2026 - Current
- Managed customer inquiries through phone and email communication.
- Created and maintained accurate customer records in the CRM system.
- Assisted clients in selecting appropriate industrial parts for their needs.
- Participated in training sessions to improve product knowledge and sales techniques.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Technical Lead
Sunset Industrial Parts
Cerritos, California
09.2023 - 03.2026
- Led technical teams in developing solutions for industrial part applications.
- Collaborated with cross-functional teams to enhance product design processes.
- Oversaw project timelines and resource allocation for timely deliverables.
- Reviewed design specifications to ensure compliance with industry standards.
- Coordinated troubleshooting efforts for complex system issues and repairs.
Customer Service Supervisor
Kuriyama Of America
Houston, Texas
08.2020 - 07.2023
- Supervised customer service team to ensure high-quality support and satisfaction.
- Resolved escalated customer issues with strong communication and problem-solving skills.
- Managed daily operations, ensuring efficient workflow and timely responses.
- Trained new staff on company policies and customer service techniques.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated with sales and production teams to address customer inquiries effectively.
Customer service / Inside Sales
Kuriyama Of America
Santa Fe Springs, California
05.2018 - 07.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Inventory Coordinator
Kuriyama Of America
Santa Fe Springs
05.2015 - 06.2018
- Managed inventory levels using ERP systems to ensure product availability.
- Coordinated shipping and receiving schedules for timely order fulfillment.
- Conducted regular audits to maintain accurate inventory records and minimize discrepancies.
- Implemented organization systems in storage areas to optimize space and accessibility.
Warehouse Associate
Kuriyama Of America
Santa Fe Springs, CA
12.2010 - 04.2015
- Managed inventory by organizing products and maintaining accurate stock levels.
- Operated forklifts to transport materials within the warehouse efficiently.
- Assisted in loading and unloading shipments to ensure timely delivery.
- Packaged products securely for shipping while adhering to safety guidelines.
- Implemented best practices for cleanliness and organization in the workspace.
- Conducted regular inspections of equipment for safety and proper functioning.
Education
South East High School
South Gate, CASkills
- Sales techniques
- CRM management
- Customer support
- Client relationship management
- Product knowledge
- Customer service
- Problem solving
- Effective communication
- Email and phone etiquette
- Time management
- Driven
- Industrial parts selection
Languages
Spanish
Professional
Affiliations
- Avid cyclist
Timeline
Inside Sales Representative
Sunset Industrial Parts
04.2026 - Current
Technical Lead
Sunset Industrial Parts
09.2023 - 03.2026
Customer Service Supervisor
Kuriyama Of America
08.2020 - 07.2023
Customer service / Inside Sales
Kuriyama Of America
05.2018 - 07.2020
Inventory Coordinator
Kuriyama Of America
05.2015 - 06.2018
Warehouse Associate
Kuriyama Of America
12.2010 - 04.2015
South East High School