Luis A. Torres
Orlando,FL
Summary
Bilingual IT professional with hands-on experience in technical support, networking, and database administration. Expertise in troubleshooting hardware and software issues, SQL optimization, and customer service, supported by over 10 years of leadership experience. Eager to leverage technical skills and effective communication in a Customer Service Technician role within a fast-paced government environment.
Overview
24
24
years of professional experience
Work History
Customer Service Clerk
Walt Disney World Parks & Resort
Orlando, Fl
01.2010 - Current
- Performed multiple customer service roles, including cashier, food handler, and host, enhancing overall restaurant operations.
- Assisted guests with inquiries and provided information about park attractions.
- Handled ticket sales and processed transactions efficiently at service counters.
- Resolved guest complaints and ensured satisfaction through effective communication.
Technical Support
Valencia Community College
Orlando, Fl
01.2010 - 08.2011
- Provided technical support and maintenance, ensuring timely repairs to minimize downtime.
- Installed audio-visual aids, enhancing course lectures by integrating video cameras and projectors.
- Demonstrated knowledge of safety precautions and procedures to ensure workplace safety.
Land Zoning Assessor
Municipalidad de Pachacamac
Lima, Peru
12.2006 - 12.2008
- Coordinated and managed multiple zoning projects to facilitate efficient land use planning.
- Tasks included defining dimensions and location of land parcels described in legal documents.
- Updated and maintained records of public lands in SQL database, enhancing data accessibility and accuracy.
- Provided administrative and technical support to cadastre office, ensuring accurate management of land records.
Computer Lab Management
Educational Institution 6007
Lima, Peru
03.2002 - 12.2006
- Managed and scheduled computer lab usage for students and teachers, maximizing accessibility and resource utilization.
- Taught computer skills to students across various grade levels, enhancing their digital literacy over 5 years.
- Installed and configured networks in computer lab, ensuring optimal software and hardware performance.
- Maintained software and hardware in the computer lab.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL08-2025
AA degree -
Valencia College
Orlando, Florida05-2014
Computer Technician -
Peruvian Institute of Sciences
Lima, Peru12-2000
Skills
- Technical support
- Customer communication
- Issue resolution
- Process improvement
- Database maintenance
- MS Office Suite
- Network configuration
- Troubleshooting hardware and software
- Client support
- Service coordination
- Team collaboration
- Documentation skills
- Windows & Linux systems
- Virus and malware removal
Projects
- Network Design & Implementation, Configured routers and switches, designed network security protocols, and administered a relational database for a school project.
- Network Security, Conducted vulnerability assessments and penetration tests, identifying risks and implementing mitigation strategies.
- Database Administration, Designed a normalized relational database for a web application, improving query efficiency and data integrity.
- Systems Analysis, Streamlined a mechanical process by designing an automated system, reducing repetitive tasks and increasing efficiency. Use of different tools to model and design system processes.
- Electronic Filing Management System, Implemented electronic filing management system using SQL server to manage digital files including photographs and documents.
Timeline
Customer Service Clerk
Walt Disney World Parks & Resort
01.2010 - Current
Technical Support
Valencia Community College
01.2010 - 08.2011
Land Zoning Assessor
Municipalidad de Pachacamac
12.2006 - 12.2008
Computer Lab Management
Educational Institution 6007
03.2002 - 12.2006
Bachelor of Science - Information Technology
University of Central Florida
AA degree -
Valencia College
Computer Technician -
Peruvian Institute of Sciences