Luis Barragan
Goodyear,AZ
Summary
Compassionate and results-driven professional with over six years of experience in crisis intervention, coaching, probation, and HR. Adept at active listening, emotional intelligence, and client engagement to enhance personal growth and performance. Strong ability to conduct assessments, maintain compliance, and utilize technology for documentation and client tracking. Passionate about empowering individuals to achieve their highest potential through structured coaching and performance programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Hotline Crisis Counselor
La Frontera Empact Arizona Suicide Prevention Center
01.2024 - Current
- Provided active listening and engagement during crisis calls, ensuring appropriate intervention strategies
- Conducted crisis assessments and made referrals to appropriate programs, reducing client wait times significantly
- Maintained accurate documentation for funding reports and internal referrals, ensuring compliance with agency standards
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
Primary Caregiver & Family Support
Care Taker
11.2023 - 01.2024
- Provided full-time care and support for a family member, managing medical appointments, daily activities, and overall well-being.
- Developed strong time management, problem-solving, and crisis intervention skills while balancing caregiving responsibilities.
- Coordinated with healthcare professionals to ensure appropriate care and treatment plans.
- Maintained organization and documentation of medical records, financial matters, and essential family needs.
Adult Probation Officer
Maricopa County Adult Probation Department
08.2023 - 11.2023
- Coached individuals on program compliance and personal improvement strategies
- Conducted assessments and progress tracking, ensuring adherence to probation requirements
- Managed a caseload of 60 offenders while collaborating with community partners to enhance support systems
- Implemented evidence-based practices within day-to-day operations, resulting in improved overall outcomes for probationers and the community.
- Assisted in the development of new policies and procedures for the department, enhancing overall effectiveness in supervising adult offenders.
SIMS Inmate Release Specialist
Maricopa County Sheriff's Office
12.2022 - 08.2023
- Maintained compliance with legal regulations and documented client interactions accurately
- Assisted in coordinating support services and monitored case progress
- Assisted in training new employees on release procedures, contributing to their professional growth within the organization.
- Monitored release performance to identify areas of improvement and implement corrective actions.
HR Onboarding Specialist
Embry Health
01.2022 - 04.2022
- Streamlined onboarding processes using HR systems, reducing processing time by 25%
- Managed client records, scheduled training sessions, and ensured compliance with employment requirements
- Put together employee files and collected required digital or physical information to meet requirements.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Child Safety Specialist
Arizona Department of Child Safety
11.2021 - 01.2022
- Conducted in-home visits and coaching sessions to ensure child safety and support family improvement plans
- Coordinated meetings with teams and service providers to enhance child protection programs
- Served as a liaison between families, service providers, courts, schools, law enforcement agencies, promoting collaborative efforts toward a common goal of child safety.
- Identified areas of improvement in agency programs through ongoing evaluation of service effectiveness.
Assistant Probation Officer
Dakota County Juvenile Detention Center
11.2020 - 11.2021
- Conducted assessments and coaching sessions for juveniles, focusing on rehabilitation and personal growth
- Maintained detailed client records and progress reports for program evaluation
- Organized training sessions for fellow staff members on relevant topics such as mental health awareness or substance abuse prevention strategies.
- Evaluated program effectiveness regularly, making recommendations for continuous improvement efforts based on data analysis.
- Assisted in the coordination of community service opportunities for probationers, promoting personal growth and accountability.
- Contributed to interagency collaboration efforts by participating in task forces focused on addressing specific crime trends.
- Maintained accurate case records, enabling efficient tracking of progress and timely reporting to courts.
- Maintained up-to-date knowledge of best practices in the field of probation, attending conferences and trainings as needed to enhance professional development.
Education
Master of Science - Human Resources Management
Argosy University
San Diego, CA12-2016
Bachelor of Arts - Criminal Justice
Northeastern Illinois University
Chicago, IL12-2009
Skills
- Client Coaching & Engagement
- Crisis Intervention & Emotional Intelligence
- Program Compliance & Documentation
- Performance Metrics & Data Tracking
- Team Collaboration & Leadership
- CRM & Software Proficiency (Word, Excel, Zoom)
- Active Listening & Communication
- Training & Development
- Child protection
- Inbound call management
- Youth engagement
- Patient confidentiality
- Documentation skills
- Self-care strategies
- Suicide prevention
- Resource navigation
- Behavioral health
- Mental health assessment
- Safety planning
Certification
- Nonviolent Crisis Intervention Certification
- Trauma-Informed Care Training
- Mental Health First Aid
Languages
Spanish
Native or Bilingual
Timeline
Emergency Hotline Crisis Counselor
La Frontera Empact Arizona Suicide Prevention Center
01.2024 - Current
Primary Caregiver & Family Support
Care Taker
11.2023 - 01.2024
Adult Probation Officer
Maricopa County Adult Probation Department
08.2023 - 11.2023
SIMS Inmate Release Specialist
Maricopa County Sheriff's Office
12.2022 - 08.2023
HR Onboarding Specialist
Embry Health
01.2022 - 04.2022
Child Safety Specialist
Arizona Department of Child Safety
11.2021 - 01.2022
Assistant Probation Officer
Dakota County Juvenile Detention Center
11.2020 - 11.2021
Master of Science - Human Resources Management
Argosy University
Bachelor of Arts - Criminal Justice
Northeastern Illinois University
Similar Profiles
Mariana Araceli PatinoMariana Araceli Patino
Family Support Counselor at La Frontera EMPACT SuicideFamily Support Counselor at La Frontera EMPACT Suicide
Tyler PembertonTyler Pemberton
RN at La Frontera EmpactRN at La Frontera Empact
Angelus ThompsonAngelus Thompson
Hospital Discharge Coordinator at La Frontera EmpactHospital Discharge Coordinator at La Frontera Empact