Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Barroeta

Lebanon,TN

Summary

Experienced customer service professional with a strong track record in team leadership and operational improvements. Skilled at building client relationships and driving business growth through strategic sales and customer engagement strategies. Adept at resolving conflicts and mentoring team members to enhance performance and satisfaction.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Express Oil Change & Tire Engineers
Lebanon, TN
06.2024 - Current
  • Successfully mediated team conflicts, fostering a collaborative and supportive work environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Store Associate

Express Oil Change & Tire Engineers
Lebanon, TN
04.2023 - 06.2024
  • Answered incoming calls regarding product inquiries or orders.
  • Assisted customers with product selection based on their needs and preferences.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Addressed customer complaints in a professional manner.

Education

GED -

El Angel
Venezuela
07-2021

Skills

  • Sales monitoring
  • Sales strategies
  • Coaching and mentoring
  • Employee performance evaluation
  • Business development
  • Corporate social responsibility
  • Goal setting
  • Conflict resolution
  • Team leadership
  • Financial reporting
  • Customer relations
  • Multitasking and organization
  • Customer relationship management (CRM)
  • Vendor relationship management
  • Problem-solving
  • Customer Service Excellence
  • Team motivation
  • Operational Efficiency

Accomplishments

  • Hood tech of the month December 2023

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

Express Oil Change & Tire Engineers
06.2024 - Current

Store Associate

Express Oil Change & Tire Engineers
04.2023 - 06.2024

GED -

El Angel

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Luis Barroeta