Luis Barroeta
Lebanon,TN
Summary
Experienced customer service professional with a strong track record in team leadership and operational improvements. Skilled at building client relationships and driving business growth through strategic sales and customer engagement strategies. Adept at resolving conflicts and mentoring team members to enhance performance and satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Express Oil Change & Tire Engineers
Lebanon, TN
06.2024 - Current
- Successfully mediated team conflicts, fostering a collaborative and supportive work environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Associate
Express Oil Change & Tire Engineers
Lebanon, TN
04.2023 - 06.2024
- Answered incoming calls regarding product inquiries or orders.
- Assisted customers with product selection based on their needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Addressed customer complaints in a professional manner.
Education
GED -
El Angel
Venezuela07-2021
Skills
- Sales monitoring
- Sales strategies
- Coaching and mentoring
- Employee performance evaluation
- Business development
- Corporate social responsibility
- Goal setting
- Conflict resolution
- Team leadership
- Financial reporting
- Customer relations
- Multitasking and organization
- Customer relationship management (CRM)
- Vendor relationship management
- Problem-solving
- Customer Service Excellence
- Team motivation
- Operational Efficiency
Accomplishments
- Hood tech of the month December 2023
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Express Oil Change & Tire Engineers
06.2024 - Current
Store Associate
Express Oil Change & Tire Engineers
04.2023 - 06.2024
GED -
El Angel
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