Luis Barron
Wildwood,MO
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in the gaming industry.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Banquet Captain
Royal Sonesta Chase Park Plaza Hotel
Saint Louis, MO
09.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, service standards, and beverage service.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed several banquet functions simultaneously for 700- 1500 person events.
- Orchestrated positive customer experiences by overseeing every area of banquet operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash, reconciled transactions and deposited establishment's earnings to bank.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Supervised and mentored set up and serving staff.
- Liaised with kitchen, sales, and catering management to monitor logistics and timelines.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Trained staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Events Manager
Bellerive CC
Ladue, MO
02.2021 - 08.2021
- Selected and ordered refreshments, decor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Directed several food and beverage golf event with over 300 people in attendance.
Banquet Captain
Chase Park Plaza Hotel
Saint Louis, MO
06.2012 - 08.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, service technics, and beverage service.
- Orchestrated positive customer experiences by overseeing every area of banquet and catering operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash, reconciled transactions and deposited establishment's earnings to bank of $5000.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Became lead trainer for all new hire banquet staff.
- Conducted service briefings for all major banquet functions to ensure adherence and uniformity in service procedures.
Banquet Captain
Doubletree By Hilton
Chesterfield, MO
03.2002 - 05.2012
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Represented department at food and beverage meetings.
- Calculated final banquet checks, completed captains reports, and provided supervisory support to other departments.
- Orchestrated positive customer experiences by overseeing every area of banquets and catering operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Directed and managed banquet functions for 800 -person events.
- Set schedules for 24 staff members by planning and designating shifts and hours.
Education
No Degree - Architectural Drafting Technology
Glendale Community College
Glendale, CANo Degree - Electrical Engineering
Devry University
Phoenix, AZHigh School Diploma -
Independence High School
Glendale, AZ05.1995
Skills
- Service Coordination
- Leadership
- Front of House Management
- Guest Satisfaction
- Hospitality Management
- Staff Scheduling
- Team Player
- Conflict and Complaint Resolution
- Performance Improvement
- Staff Leadership
- Operational Efficiency
- Critical Thinking
Accomplishments
- Food and beverage employee of the year 2018
- Supervisor of the year 2002, 2004, 2006, 2015, 2019
- Proficient in Word, Excel, Delphi, and Micros.
- Supervised team of 60 staff members.
- Documented and resolved service issues which led to new training program for banquet new hires.
- Console Overwatch Champions T2 2020.
- Console Overwatch Runner up T2 2022.
Certification
- Certified Supervisory Skill Builders, AHLEI - April 24,2020
- Certified Hospitality Manager: Leadership, AHLEI - April 30, 2020
- Certified Game Developers and Esports Organizations, University of California, Irvine - September 6, 2022
- Certified Esports Teams and Professional Players, University of California, Irvine - September 6, 2022
- Certified Collegiate Esports and Career Planning, University of California, Irvine - September 8, 2022
- Certified Esports Management, University of California, Irvine - September 8, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Banquet Captain
Royal Sonesta Chase Park Plaza Hotel
09.2021 - Current
Events Manager
Bellerive CC
02.2021 - 08.2021
Banquet Captain
Chase Park Plaza Hotel
06.2012 - 08.2020
Banquet Captain
Doubletree By Hilton
03.2002 - 05.2012
No Degree - Architectural Drafting Technology
Glendale Community College
No Degree - Electrical Engineering
Devry University
High School Diploma -
Independence High School
- Certified Supervisory Skill Builders, AHLEI - April 24,2020
- Certified Hospitality Manager: Leadership, AHLEI - April 30, 2020
- Certified Game Developers and Esports Organizations, University of California, Irvine - September 6, 2022
- Certified Esports Teams and Professional Players, University of California, Irvine - September 6, 2022
- Certified Collegiate Esports and Career Planning, University of California, Irvine - September 8, 2022
- Certified Esports Management, University of California, Irvine - September 8, 2022
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