Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Luis Bethancourt

Rochester,New York

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Personable Relocation Manager with proven track record of success managing and leading social services programs.

Overview

12
12
years of professional experience

Work History

Relocation Manager

Housingtohome
11.2021 - Current
  • Streamlined the relocation process by implementing efficient tracking and communication systems.
  • Reduced client stress during moves by providing personalized support and guidance throughout the entire process.
  • Managed a team of relocation specialists, ensuring all tasks were completed on time and within budget.
  • Developed strong relationships with vendors, negotiating favorable contracts for residents while maintaining quality service.
  • Coordinated essential services for residents, resulting in improved overall well-being and selfsufficiency.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Provided ongoing assistance and development opportunities for residents and clients, fostering professional growth and improved performance.

Relocation Coordinator Assistant

Housing Opportunities Unlimited
08.2017 - 10.2021
  • Streamlined relocation processes by implementing efficient organizational strategies and communication methods.
  • Coordinated seamless relocations for Residents, utilizing strong project management skills and attention to detail.
  • Reduced Resident/patient stress during relocations by providing assistance and customer service and empathetic support.
  • Negotiated favorable contracts with vendors, Landlords etc. improving company profits and client satisfaction.

Patient Care Technician

Highland Hospital
01.2019 - 11.2019
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Spanish Medical Interpreter

Strong Memorial Hospital
05.2012 - 08.2017
  • Enhanced patient understanding by providing accurate and timely translations during medical appointments.
  • Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
  • Improved patient satisfaction with the quality of medical services through clear communication and empathy.
  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.

Education

Associate of Arts - ..

Monroe Community College
Rochester, NY
04.2012

Certificate - Medical Interpreter

Monroe Community College
Rochester, NY
08.2011

High School Diploma -

San Miguel
Antigua Guatemala
10.2007

Skills

  • Expense Tracking
  • Property Management
  • Decision Making
  • Billingual
  • Project Management
  • Strategic Planning
  • Customer Service
  • Team Leadership
  • Time Management
  • Performance Monitoring
  • Logistics Coordination
  • Organizational Skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed the relocation of 526 families during the renovations at Park Square Apartments in Downtown Rochester.

Languages

Spanish
Full Professional

Timeline

Relocation Manager

Housingtohome
11.2021 - Current

Patient Care Technician

Highland Hospital
01.2019 - 11.2019

Relocation Coordinator Assistant

Housing Opportunities Unlimited
08.2017 - 10.2021

Spanish Medical Interpreter

Strong Memorial Hospital
05.2012 - 08.2017

Associate of Arts - ..

Monroe Community College

Certificate - Medical Interpreter

Monroe Community College

High School Diploma -

San Miguel

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Luis Bethancourt