LUIS BIDO-II
JPMorgan Chase
Miami,FL
5
years of professional experience
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Work History
Associate Banker
1 Month- Managed customer inquiries, providing tailored banking solutions and enhancing client satisfaction.
- Assisted in resolving complex customer issues by collaborating with cross-functional teams to drive effective solutions.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
Customer Service Associate
1 Year 9 Months- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Guided customers through order processes and payment transactions efficiently.
- Collaborated with team members to maintain high service standards during peak hours.
Fulfillment Expert
3 Years 1 Month- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Resolved complex customer issues related to order status or shipment tracking information.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
Sales Associate
1 Year 8 Months- Assisted customers in product selection and answered inquiries about merchandise.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Collaborated with team members to organize sales floor displays for promotions.
- Educated customers on product features, benefits, and installation options.
Education
Bachelor of Arts - Criminal Justice
Skills
Self-motivated nature
Customer service
Analytical thinking
Due diligence
Professional demeanor
Strategic planning
Reviewing documents
Recordkeeping requirements
Analyzing data
Timeline
Associate Banker
JPMorgan Chase
07.2026 - CurrentRead More
Customer Service Associate
IKEA
09.2024 - 06.2026Read More
Fulfillment Expert
Target
05.2023 - 06.2026Read More
Sales Associate
Home Depot
06.2021 - 02.2023Read More
Florida International University
Bachelor of Arts from Criminal Justice
Read More