Luis Caballero
McAllen,TX
Summary
Veteran Network Operations Manager adept at weathering unforeseen issues and unpredictable load fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Central Office Network Services Manager
AT&T
04.2018 - Current
- Drafted network round the clock work schedules to meet customer demands and network reliability.
- Respond to alarms to resolve technical problems quickly to avoid network interruptions and outages.
- Respond to network outages and issues related to circuits, websites, vendors and telecoms.
- Standardized job tasks and trained junior team members on company best practices and standards.
Core Network Services Manager
AT&T
10.2008 - 04.2018
- Managed Air Pressure Team for the Rio Grande Valley.
- Maintained 660 sheath miles of pressurized cable.
- Responded to alarms 24/7 to prevent wet cable outages.
- Managed Brownfield MDU projects for the Rio Grande Valley and Corpus Christi TX.
- Ordered required material within budget to meet project due dates.
- Negotiated launch dates with property management.
- Collaborated with local TFS Managers and C&E Managers on pre construction meetings to identify cost saving when placing fiber facilities and pre-wiring of all units.
- Managed Proactive Repair crew for the Rio Grande Valley to identify and repair copper facilities to prevent outages and condition the plant for future growth and reducing installation times.
- Led Repair Crews in the Edinburg and Mercedes areas to meet service metrics in efficiency and dispatch efficiency.
- Identified and closed training gaps to strengthen our knowledge.
Network Services Manager
AT&T
03.2001 - 05.2006
- Led Installation team that consisted of 22 installers to meet customer commitments.
- Assessed the teams technical training and provided peer to peer mentoring sessions and formal leader led training.
- Led Air Pressure team and identified cost saving maintenance opportunities by submitting section replacements thru RAO that led tank removals and annual savings of $5600.
Customer Service Technician
Southwestern Bell Telephone
03.1998 - 03.2001
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences which led to exceeding performance metrics.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customer for sales upgrades.
- Responded proactively and positively to rapid change.
- Worked safely and effectively with zero MV and PIA.
Education
GED -
Laredo Community College
Laredo, TX06.2005
Skills
20 years of Field Management Experience
3 plus years of Central Office Experience
Excellent listening and verbal communication skills
Tactical thinker
Results driven Manager
Strong analytical and problem solving skills
Excellent team player
Operate with integrity and honesty
Embrace organizational change at its fullest
Strong understanding of Business Acumen
Certification
Six Sigma Yellow Belt
BSIM Network Elite Certification
Business Intelligence Fundamentals
Timeline
Central Office Network Services Manager
AT&T
04.2018 - Current
Core Network Services Manager
AT&T
10.2008 - 04.2018
Network Services Manager
AT&T
03.2001 - 05.2006
Customer Service Technician
Southwestern Bell Telephone
03.1998 - 03.2001
GED -
Laredo Community College