Luis Carrillo
Hacienda Heights,CA
Summary
Experienced AR professional with a proven track record of achieving company goals through organized and efficient practices. Thrives in high-pressure environments and excels at adapting to new situations and challenges to elevate the organizational brand.
Overview
29
29
years of professional experience
Work History
Director of AR
Estrella Mediaco KBUE, KRQB, KWIZ, LA Digital,
06.2022 - 03.2025
- Enhanced team collaboration through regular communication, goal setting, and performance.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Project Manager, Client Services
Cumulus Media Inc KABC-AM
09.2021 - 05.2022
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Regional AR Director
Max Air Systems
01.2021 - 08.2021
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Credit, Accounts Receivable and Billing Manager
Meruelo Media KLOS-FM/ KXOS-FM/ KWHY-TV/ KBEH-TV
04.2018 - 05.2020
- As of May 15, 2018 Meruelo Media acquired only KLOS-FM and I began to handle credit, accounts receivable and billing for two FM properties as well as two TV stations for Meruelo Media
Credit, Accounts Receivable and Billing Manager
Cumulus Broadcasting / Citadel Broadcasting Co KABC/ KLOS
06.2007 - 04.2018
- As of June 2007 all employees remaining at KABC and KLOS Radio became Citadel Broadcasting Company employees KDIS-Radio Disney and KSPN- ESPN Radio remain part of the Disney Company
Credit, Accounts Receivable and Billing Manager
ABC/ Disney Inc. KABC/ KLOS/ KDIS/ KSPN Radio
06.1996 - 06.2007
- Accurately appraise a clients credit application exercising sound judgment and implementing an effective course of action
- Litigate in Small Claims Court to recover all dollars owed as well as assist in Attorneys litigation when claims are in Municipal or Superior court
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Education
California State University Los Angeles
Los Angeles, CaliforniaSkills
- Microsoft Office
- Outlook
- Word
- Excel
- Wide Orbit Traffic Systems
- Regulatory compliance
- Cross-functional collaboration
- Client relationship management
- Risk assessment
- Time management
- Employee engagement
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Director of AR
Estrella Mediaco KBUE, KRQB, KWIZ, LA Digital,
06.2022 - 03.2025
Project Manager, Client Services
Cumulus Media Inc KABC-AM
09.2021 - 05.2022
Regional AR Director
Max Air Systems
01.2021 - 08.2021
Credit, Accounts Receivable and Billing Manager
Meruelo Media KLOS-FM/ KXOS-FM/ KWHY-TV/ KBEH-TV
04.2018 - 05.2020
Credit, Accounts Receivable and Billing Manager
Cumulus Broadcasting / Citadel Broadcasting Co KABC/ KLOS
06.2007 - 04.2018
Credit, Accounts Receivable and Billing Manager
ABC/ Disney Inc. KABC/ KLOS/ KDIS/ KSPN Radio
06.1996 - 06.2007
California State University Los Angeles
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