Luis Castellano
Miramar,FL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Chick-fil-A
Miramar, FL
07.2022 - 09.2024
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Representative
Liberty Express
Hollywood, FL
09.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FLSkills
- Product Merchandising
- Check processing
- Cash Handling
- Payment Collection
- Customer Service
- Guest Services
- Customer inquiries
- Telephone management
- POS System Operation
- Cash Management
- Customer Support
- [Spanish] translation
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Liberty Express
09.2023 - 08.2024
Customer Service Cashier
Chick-fil-A
07.2022 - 09.2024
High School Diploma -
Pembroke Pines Charter High School
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