Luis Castro
Summary
Multi-talented Sales Associate focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Love learning new things that will make me grow but also be able to teach my peers the skills that I learned to be better bakers, cake decorators and overall be better sales members to make a more profitable business.
Been in the grocery retail business for 18 years, Albertsons for 15 years Of those years, been a bakery manager for 6 years now and have loved every minute of it.
Overview
23
23
years of professional experience
Work History
Bakery Manager
Albertsons
Laguna Niguel, CA
02.2009 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained and controlled inventory of baked goods.
- Collaborated with other department managers to cross merchandise product to up our sales
Sales Clerk
Bristol Farms
Mission Viejo, CA
02.2006 - 02.2009
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Supported my colleagues by being able to learn many departments around the store: Baker in the bakery, service deli clerk, cheese department clerk, catering department clerk, waiter inside their cafe, florist and a checker as some of my duties.
Dishwasher, Backup Pastry Cook
Guiseppe's Cucina Italiana
Pismo Beach, CA
03.2001 - 12.2004
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Assisted with baking the desserts for the restaurants needs.
Education
No Degree - Business Administration
Saddleback College
Mission Viejo, CANo Degree - Retail Management Certificate
Cerritos College
Norwalk, CA05.2026
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2006
Skills
- Goal-Oriented
- Organization
- Sales expertise
- Merchandising
- Inventory Control
- Product Merchandising
- Staff education and training
- Customer Service
- Fluent in English and Spanish
- Product and service knowledge
Interests
- Baking
- Hiking
- Traveling
- Photography
- Art
Timeline
Bakery Manager
Albertsons
02.2009 - Current
Sales Clerk
Bristol Farms
02.2006 - 02.2009
Dishwasher, Backup Pastry Cook
Guiseppe's Cucina Italiana
03.2001 - 12.2004
No Degree - Business Administration
Saddleback College
No Degree - Retail Management Certificate
Cerritos College
High School Diploma -
Laguna Hills High School