Luis Cohetero
Brooklyn,NY
Summary
Effective Customer Service with experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Overview
7
7
years of professional experience
Work History
E-Commerce Personal Shopper
Whole Food Market
01.2019 - 03.2020
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Used POS system to enter orders, process payments and issue receipts.
E-Commerce Personal Shopper
Fairway Market
05.2016 - 07.2018
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Merchandise Stocker
Big Bazaar
06.2013 - 11.2015
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Liberation Diploma Plus High School
2865 West 19th Street, Brooklyn, NY 1122406.2016
Skills
Well-disciplined and quick learner
Ability to multitask
Customer Service Experience
Fluent in Spanish
Timeline
E-Commerce Personal Shopper
Whole Food Market
01.2019 - 03.2020
E-Commerce Personal Shopper
Fairway Market
05.2016 - 07.2018
Merchandise Stocker
Big Bazaar
06.2013 - 11.2015
High School Diploma -
Liberation Diploma Plus High School
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