LUIS CONTRERAS
Summary
Administrative professional with 20+ years of experience supporting legal operations, managing high-volume workflows, and analyzing data to produce accurate, actionable insights. Known for exceptional communication, strong technical proficiency, and the ability to maintain strict confidentiality. Adept at multitasking across multiple systems, improving processes, and supporting diverse practice areas within a fast-paced Law Department.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Southern California Edison
Rosemead, CA
01.2013 - 01.2025
- Streamlined mail distribution for 200+ staff, improving accuracy and operational efficiency.
- Managed shifting priorities and high workloads while maintaining strong attention to detail.
- Supported Workers’ Compensation by sorting, scanning, and uploading mail using department scanning software.
- Troubleshot KTA scanning software issues, reducing downtime and improving workflow continuity.
- Assisted with case management tasks to support seamless legal operations.
- Monitored office supplies and proactively addressed team needs to maintain productivity.
- Created and maintained confidential documents, electronic files, and legal records.
- Answered and routed calls, providing accurate information and directing inquiries appropriately.
- Conducted quality assurance checks on electronic documents, significantly reducing errors.
- Tracked corporate record center requests and documented activity in department systems.
- Handled high-volume, time-sensitive tasks while upholding strict confidentiality standards.
- Fostered open communication within the Law Department to enhance collaboration and support.
- Exercised discretion and sound judgment when handling sensitive legal information.
Clerical Aide – Law Department Fileroom
Southern California Edison
Rosemead, CA
01.2002 - 01.2013
- Worked efficiently in a multitask environment with minimal supervision.
- Interacted professionally with internal and external contacts at all organizational levels.
- Conducted research on storage locations, improving file organization and retrieval efficiency.
- Maintained accurate records of incoming and outgoing correspondence.
- Implemented a tracking system for mail and packages, increasing delivery timeliness.
- Streamlined file retrieval processes, reducing wait times for attorneys.
- Provided comprehensive clerical and administrative support across multiple practice areas.
- Strengthened communication and teamwork within the Law Department.
Education
Cybersecurity Certificate Program
UC Irvine
06-2027
Skills
- Organization & Time Management
- Data Analysis & Reporting
- Confidential Records Management
- Cross-Functional Collaboration
- Customer Service & Communication
- Workflow Optimization
- Employee Training
- Multitasking & Adaptability
- Calendaring & Project Coordination
- Technical Troubleshooting
- Quality Assurance
- MS Word
- MS Excel
- MS Outlook
- SharePoint
- Scanning Central
- KTA Scanning Software
Certification
- New Horizons
- Microsoft Word & Excel
Timeline
Senior Administrative Assistant
Southern California Edison
01.2013 - 01.2025
Clerical Aide – Law Department Fileroom
Southern California Edison
01.2002 - 01.2013
Cybersecurity Certificate Program
UC Irvine