Luis Cruz
Valvoline Oil Change
Bakersfield
8
years of professional experience
Dependable Senior Oil Change Technician with 2 years of experience providing fast, high-quality preventative maintenance and fluid services for diverse vehicle makes and models. Proven track record of training junior staff, improving bay efficiency, and maintaining customer satisfaction through transparent communication and strict adherence to safety rules.
Work History
Senior Service Technician
1 Year 8 Months- Led bay operations, guided entry-level techs, and managed bay workflow to ensure efficient service delivery
- Preventive Maintenance
- Performs precise oil changes/fluid changes/filter replacement
- Inspect and top off tire pressure/check batteries/evaluate belts/wipers and bulb conditions
- Explained preventative maintenance to customers, enhancing their understanding and promoting informed vehicle care
- Maintained clean, hazard-free workspace while ensuring compliance with environmental oil-disposal regulations
Shift Lead Material Handler/Shipping & Receiving
2 Years 2 Months- Coached and trained team members to enhance onboarding for new staff
- Ensuring high quality standard for outgoing products
- Confirmed inventory levels and tracked inventory needs to ensure product availability
- Confirming inventory levels and tracking inventory needs
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Maintained accurate records of essential documents
- Organized warehouse inventory according to plan to streamline retrieval processes
- Collaborating with internal departments to locate missing packages
- Reporting discrepancies, problems or question to Manager
- Organized warehouse inventory according to warehouse plan
Loader And Unloader
2 Months- Loaded and unloaded materials by hand or with equipment to help team meet work demands
- Loaded and unloaded materials by hand or equipment, ensuring timely delivery to meet team work demands
- Strapped items securely in truck using protective padding
- Examined incoming and outgoing shipments, rejecting damaged items and accurately recording discrepancies to maintain inventory integrity
Drivers Helper
1 Year 2 Months- Lifted boxes and products with correct safety gear and techniques
- Secured loads effectively to prevent damage during transport
- Mapped efficient delivery routes using local road knowledge and GPS software
- Reviewed work orders and oral instructions to identify assignments and required materials
- Used scanners to track parcel information, condition or receipt
- Adhered to customer instructions for item placement and handling considerations
- Worked during peak season to support increased demand
CSR/Labor
11 Months- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Used forklift to transport and organize inventory safely.
- De-escalated customer concerns by maintaining calm, friendly demeanor, ensuring resolution and satisfaction
- Educated customers on special pricing opportunities and offerings, enhancing their understanding and decision-making
- Checked all incoming trucks for return (fluids, mileage, tire pressure, etc.)
- Cleaning of all returning trucks
- Drove 10-26 foot trucks to other U-Haul locations
- Operated Forklift
- Delivered service to new and long-standing customers by addressing concerns and developing tailored solutions
- Uphold strict quality control policies and procedures during customer interactions
- Assessed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Made outbound calls to obtain account information
- Made outbound calls to gather necessary account information from customers. to obtain account information
General Labor
5 Months- Loading and unloading materials in truck
- Packing boxes, loading and unloading boxes, relocated desks, chairs, tables, bookcases, and other related office equipment and furniture
- Assisted with various labor tasks on job site
- Assisted in variety of labor tasks
- Arranged and set up all items boxed and moved in different location
- Sorted items and labeled them for efficient organization and retrieval
- Performed general labor cleanup tasks to maintain a safe and orderly work environment
- Handled rebar installation and placement for construction projects
Education
High School Diploma
Skills
Preventive maintenance
Multi-point Vehicle Inspections
Environmental compliance
Machine operation
Remote support
Advanced diagnostics
Diagnostic Testing
Tool & Equipment Maintenance
Diagnostic Tools
Additional Information
CA Drivers License (With Reliable Transportation)
Timeline
Senior Service Technician
Valvoline Oil Change
12.2024 - CurrentRead More
Shift Lead Material Handler/Shipping & Receiving
Shoe Palace Warehouse
08.2022 - 10.2024Read More
Loader And Unloader
Target Distribution Center
02.2020 - 04.2020Read More
Drivers Helper
UPS
11.2018 - 01.2020Read More
CSR/Labor
U-Haul
09.2018 - 08.2019Read More
General Labor
Aii Staffing Solutions
03.2018 - 08.2018Read More
West High School
High School Diploma
Read More