Luis Cueva
Pompano Beach,FL
Summary
I am a seasoned Customer Service Professional with 18 years of demonstrated expertise in providing exceptional customer service within professional settings. As a Grocery Replenishment Specialist, I bring a detail-oriented, highly energetic, and multitasking approach to handling various responsibilities. My career has been marked by a consistent track record of achieving measurable results, including successful leadership of teams in dynamic, fast-paced environments.
My comprehensive background encompasses customer service excellence, training, meticulous product rotation, proper product handling, efficient merchandise unloading from trucks, and the maintenance of clean and organized cases and shelves. I have effectively managed assets valued at over $300k, consistently meeting and exceeding management's expectations, and have been honored with recognition from supervisors for my exceptional performance and unwavering professionalism.
Overview
1
1
year of professional experience
Work History
Pest Control Technician
Critter Control
06.2022 - 08.2023
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Retail sales Merchandiser
Advantage Solutions
2017 - 2022
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
Grocery Manager
Publix
2017 - 2017
Grocery Replenishment Specialist
Publix
2005 - 2017
Delivery Driver
Jimmy Johns
2016 - 2017
Grocery Manager
Publix
2017 - 2017
Customer Service
- Helped customers select products that best fits their personal needs
- Maintained visually appealing and effective displays for the entire store
- Processed shipments and educated customers on product and service offerings
- Train other associates on the correct processes of everyday procedures
- Do random and scheduled counts to keep inventory on hand correct
- Marked clearance products with updated price tags and review orders
- Made and Delivered goods to individual’s household
- Answer phone calls and take down orders from customers
- Great sense of direction when it comes to navigating new locations
- Received an award for 10 years of service at Publix
- Received “exceeds expectations” ratings on performance
- Promotion to cashier
- Promotion to Grocery Replenishment Specialist
Education
Broward Community College
2014
Deerfield High School
2009
Skills
Leadership
Data Entry
Inventory Control Procedures
Time Management
Training Management
Detail-oriented
Display design
Strong communication skills
Organization skills
Timeline
Pest Control Technician
Critter Control
06.2022 - 08.2023
Retail sales Merchandiser
Advantage Solutions
2017 - 2022
Grocery Manager
Publix
2017 - 2017
Grocery Replenishment Specialist
Publix
2005 - 2017
Delivery Driver
Jimmy Johns
2016 - 2017
Grocery Manager
Publix
2017 - 2017
Customer Service
Broward Community College
Deerfield High School
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