Luis De Jesus
Davenport,FL
Overview
10
10
years of professional experience
1
1
Language
Summary
Dedicated and passionate job seeker with robust organizational skills, seeking an entry-level finance position that fosters professional growth. Committed to contributing to team success and achieving company objectives through effective collaboration. Aiming for a full-time role that presents challenges while leveraging strong interpersonal abilities, efficient time management, and adept problem-solving skills. Prepared to make a meaningful impact in a dynamic finance environment.
Work History
Food Runner
Delaware North
Lake Buena Vista, FL
09.2021 - Current
- Delivered menu items promptly from the kitchen to guests, maintaining accurate order presentation.
- Verified order details before delivery, reducing errors and supporting guest satisfaction.
- Delivered menu items promptly from kitchen to guests, maintaining accurate order presentation.
- Replenished service stations and maintained clean, organized dining areas throughout shifts.
- Maintained professional guest interaction while resolving delivery issues with courtesy and urgency.
Expedia Local Expert
Expedia Group
Orlando, FL
02.2018 - 06.2020
- Resolved customer inquiries across phone, email, and chat with accurate, timely service
- Processed orders, returns, and account updates while maintaining record accuracy
- Investigated billing issues and coordinated solutions with internal departments
- Escalated complex concerns and tracked resolution through completion
- Maintained professionalism during high-volume periods while protecting customer satisfaction
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Credit Card Servicing Specialist
Suntrust Bank
Orlando, FL
11.2016 - 01.2018
- Handled inbound service calls from clients, maintaining high customer satisfaction by proactively recommending product and service improvements and promptly addressing member escalations.
- Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities and reporting suspicious activities.
- Use multiple SunTrust systems including Channel Link, FDR, RETS and Speed Pay.
- Collaborated with team and independently to consistently meet and exceed established service and sales goals.
- Knowledge of policies, products and procedures.
- Reviewed servicing requests and updated loan account records with precision.
- Resolved customer inquiries regarding payment processing, payoff quotes, and escrow balances.
Education
Bachelor's Degree - Finance
Western Governors University
Salt Lake City, UT05-2028
Skills
Customer service
Accuracy and precision
Customer communication
Data inputting
Professionalism and ethics
Dispute resolution
Additional Information
- Computer Knowledge- Microsoft Word, Excel, Outlook and PowerPoint
- Bilingual- English and Spanish
- Strong verbal and personal communication skills
- Accuracy and attention to details
- Organization and prioritization skills
- Problem analysis, use of judgement and ability to solve problems efficiently
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Food Runner
Delaware North
09.2021 - Current
Expedia Local Expert
Expedia Group
02.2018 - 06.2020
Credit Card Servicing Specialist
Suntrust Bank
11.2016 - 01.2018
Bachelor's Degree - Finance
Western Governors University