Luis Dominguez Cardenas
Avondale,AZ
Summary
Motivated Customer Service Representative / Data Entry specialist with over 6 years' retail experience in fast-paced,
team-based environment. Driven and proven successful at achieving established targets and team goals.
Personable and professional communicator with fluency in English and Spanish
Overview
11
11
years of professional experience
Work History
Non Emergency Medical Transportation Driver
Wheels on Wheels
Litchfield Park, AZ
02.2023 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
Customer Service Representative 2
Oakwood Worldwide
Phoenix, AZ
10.2018 - Current
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Reviewed account and service histories to identify trends and unaddressed issues
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Tracked each interaction for auditing, reporting and training purposes
- Documented conversations with customers in Service Track, Seible, Excel, and Outlook to track requests, problems and solutions offered
- Trained new employees each quarter in procedures and policies in order to maximize team performance
- Addressed customer service inquiries quickly and accurately
Collection Specialist
Computershare Limited
Tempe, AZ
12.2019 - 12.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative 2
Bank Of America
Phoenix, AZ
06.2018 - 10.2018
- Answered product questions with up-to-date knowledge of sales and store promotions
- Asked open-ended questions to assess customer needs
- Developed reputation as an efficient service provider with high levels of accuracy
- Built long-term customer relationships and advised customers on purchases and promotions
Data Entry Specialist
Mckesson Specialty Health
Scottsdale, AZ
11.2016 - 03.2018
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Executed data verification to ensure expedient error detection
- Identified and corrected data entry errors to prevent duplication across systems
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Entered numerical data into databases in a timely and accurate manner
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Completed data entry tasks with accuracy and efficiency
Spanish Interpreter
Cyracom International Inc.
Phoenix, AZ
01.2014 - 07.2016
- Provided cultural input to speakers to help both parties understand the other.
Maintained message content, tone and emotion as closely as possible.
Helped conduct interviews of individuals involved in crimes such as witnesses, persons of interest
and suspects.
Documented all customer inquiries and comments thoroughly and quickly.
Communicated directly with doctors offices via telephone, fax, and email - Assisted law enforcement investigators with interviews of non-English speaking crime witnesses, persons of interest and suspects
- Assisted parties lacking similar language in conversations understand one another by providing additional meaning and cultural information
Education
High School Diploma -
Estrella High School
Avondale, AZ2013
Skills
- Customer service expertise
- Documentation abilities
- Consecutive interpretation proficiency
- Fluent in Spanish and English
- Time management
- Proficient in MS Office
- Adaptive team player
- Inbound and outbound calling
- Detail-oriented
- Banking and financial services background
- Excellent multi-tasker
- Resolution-oriented
Languages
Spanish
Full Professional
Timeline
Non Emergency Medical Transportation Driver
Wheels on Wheels
02.2023 - Current
Collection Specialist
Computershare Limited
12.2019 - 12.2022
Customer Service Representative 2
Oakwood Worldwide
10.2018 - Current
Customer Service Representative 2
Bank Of America
06.2018 - 10.2018
Data Entry Specialist
Mckesson Specialty Health
11.2016 - 03.2018
Spanish Interpreter
Cyracom International Inc.
01.2014 - 07.2016
High School Diploma -
Estrella High School