Luis Dumeng
New York,NY
Summary
Innovative leader with a versatile background in operations and customer relationship management. Known for strong adaptability and problem-solving skills, dedicated to enhancing service quality and driving business success.
Overview
19
19
years of professional experience
Work History
General Manager
The Woodlands
Woodbury, New York
07.2014 - 09.2016
- Increased projected sales revenue by 2.3 million within 18 months.
- Developed strategic plans to boost customer satisfaction and loyalty.
- Led operations at sister facility, optimizing team performance in high-traffic environment to ensure seamless service delivery.
- Collaborated with sales managers to develop budgets and set sales objectives, aligning financial goals with overall strategy.
- Facilitated staff training programs to improve service quality and enhance operational efficiency across teams.
- Implemented seasonal brunches and coordinated seasonal menus with executive chef.
- Oversaw annual vendor showcase, vendor lists, and commission structures.
- Analyzed market trends to guide business strategies and maintain competitive edge.
Operations Manager
The Woodlands
Woodbury, New York
02.2012 - 07.2014
- Managed daily operations to ensure efficient workflow and exceptional service delivery.
- Supervised facility management to uphold safety and operational standards.
- Developed staff schedules for facility personnel to enhance resource allocation and operational efficiency.
- Coordinated training programs to enhance staff skills and operational knowledge.
- Oversaw inventory management and procurement processes, maintaining optimal stock levels.
- Scheduled maintenance staff to uphold facility functionality and ensure timely upkeep.
- Liaised with clients for corporate golf outings, delivering exceptional event execution and client satisfaction.
Catering & Sales Manager
Gem Caterers
Jericho, New York
09.2001 - 12.2011
- Oversaw catering operations for diverse events, ensuring client satisfaction and adherence to requirements.
- Developed sales strategies that enhanced client engagement and contributed to revenue growth.
- Managed pre-finals and finals processes with clients, ensuring seamless execution of events.
- Coordinated payment schedules and finalized payments with clients to ensure timely transactions.
- Scheduled staff shifts to ensure optimal coverage for catering events.
- Recruited and trained new staff, enhancing team performance and service quality.
- Maintained beverage inventory to support event needs and operational efficiency.
- Collaborated with executive chef to create new menu options compliant with glatt kosher laws.
Beverage Manager
Abigail Kirsch
The Bronx, New York
04.1997 - 08.2001
- Trained staff on beverage preparation and service standards to enhance customer experience.
- Managed beverage inventory and ordered supplies to ensure timely availability for events and operations.
- Oversaw operations at sister location, ensuring consistent service quality and adherence to standards.
Education
High School Diploma -
Superior Francisco Mendoza
Isabel, Puerto Rico05-1990
Skills
- Operations management
- Budget management
- Strategic planning
- Process optimization
- Customer relationship management
- Problem solving
- Adaptability
Languages
Spanish
Full Professional
Timeline
General Manager
The Woodlands
07.2014 - 09.2016
Operations Manager
The Woodlands
02.2012 - 07.2014
Catering & Sales Manager
Gem Caterers
09.2001 - 12.2011
Beverage Manager
Abigail Kirsch
04.1997 - 08.2001
High School Diploma -
Superior Francisco Mendoza