Luis Echemendia
Miami,FL
Summary
Computer Support Specialist with a background in Business Intelligence, I aim to leverage my analytical skills and technical expertise to provide comprehensive IT support and insightful data-driven solutions. Dedicated to enhancing user experience, optimizing system performance, and driving business growth through innovative technological strategies. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Computer User Support Specialists
Cigna
10.2021 - Current
- Provided support to users regarding hardware and software issues, troubleshooting problems, and resolving technical difficulties
- Set up and configured computer systems, networks, and peripherals for end users
- Assisted with network connectivity issues and troubleshoot problems related to Wi-Fi and LAN
- Created, modified, and deactivated user accounts, ensuring security protocols are followed
- Provided remote assistance to users via phone, email, or remote desktop tools
- Assisted in the installation, configuration, and updating of applications, ensuring compliance with Cigna's security protocols
Help Desk Technician
FM Home Loans, LLC
06.2014 - 07.2021
- Handled inbound and outbound technical calls and provided the technical support needed for the customers
- Assisted Customers with 'Static IP' configuration and troubleshooting
- Handled TE- Wifi (WiFi- Venue) for public wireless customers
- Installed, Configured, troubleshoot, and repaired computer workstations, and local area networks
- Configured routing switches and ports
- Set up and configured computer programs for new employees
Computer Support Technician
EPIM
02.2011 - 05.2014
- Installed and Performed minor repairs to hardware, and peripheral equipment, following design or installation specifications
- Maintained record of daily data communication transactions, problems and remedial actions taken, and installation activities
- Decommissions outdated hardware and software and prepare for shipping
Education
Vocational School Certificate -
Miami Dade College
Miami, FLAdobe Certified Expert -
Miami Dade College
Miami, FLGoogle IT Support -
Google
09.2024
IT Business Intelligence -
Miami Dade College
Miami, FL12.2022
Associate's Degree -
Miami Dade College
Miami, FL01.2020
Skills
- Troubleshooting hardware and software issues
- Managing networks
- Maintaining systems
- Analytical skills
- Problem-Solving Ability
- Communication Skills
- Attention to Detail
- Adaptability
- Time Management
- Critical Thinking
- Network Troubleshooting
- Remote Technical Support
- Software Installation
- Software Knowledge
- Root Cause Analysis
- Technical documentation development
- IT diagnostics
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Friendly and Patient
References
- Gina Santibanez, Cigna, 305-322-9256
- Daylis Martinez, FL, 786-532-7175
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Computer User Support Specialists
Cigna
10.2021 - Current
Help Desk Technician
FM Home Loans, LLC
06.2014 - 07.2021
Computer Support Technician
EPIM
02.2011 - 05.2014
Adobe Certified Expert -
Miami Dade College
Google IT Support -
Google
IT Business Intelligence -
Miami Dade College
Associate's Degree -
Miami Dade College
Vocational School Certificate -
Miami Dade College
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