Nap Hang Nathan Wong
Princeton,NJ
Summary
Detail-oriented IT Support Specialist with a strong background in customer service, regulatory compliance, and troubleshooting. Adept at managing IT infrastructure and vendor relationships to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Computer User Support Specialist
Accurant Biotech
Princeton, NJ
12.2022 - Current
- Attend and support client and regulatory audits to address IT infrastructure related questions, provide the responses timely and execute remedy plan and CAPA.
- Be the system administrator to manage major software (such as operation system, internal shared drive, computerized system, LIMS system, etc) to ensure daily operation and also work with corresponding vendors to conduct any troubleshooting, maintenance, system upgrade, user account expansion and transfer.
- Provide guidance on IT infrastructure risk assessment and execute the extent of testing related to network infrastructure to ensure daily operation. Review and approve the validation document related to the network infrastructure and implement IT-related changes.
- Establish and maintain sufficient and sustainable IT infrastructure (e.g. IT facility, server, data storage) and short term and long-term backups strategy solutions to support regulatory BAS daily operation and future growth.
Education
Bachelor of Science - Business Management Economics
University of California, Santa Cruz
Santa Cruz, CA06-2023
Skills
- Customer service
- Knowledge of IT policies, procedures, and compliance requirements
- Providing support for hardware, software and network issues
- Evaluating and managing relationships with IT vendors and service providers
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Computer User Support Specialist
Accurant Biotech
12.2022 - Current
Bachelor of Science - Business Management Economics
University of California, Santa Cruz