Angernae Bates
Overview
4
4
years of professional experience
Work History
ECM Care Manager
Independent Living Systems, ILS
Glendale, CA
12.2024 - Current
- Delivered crisis intervention services to clients using de-escalation techniques.
- Assisted clients in setting and achieving both short-term and long-term goals.
- Developed and monitored service plans based on assessment findings.
- Maintained accurate records of client visits and progress notes per agency policies.
- Evaluated living arrangements for clients, including independent and supervised settings.
- Served as liaison between clients' families and community agencies.
- Collaborated with outpatient team for patient handover and post-discharge follow-up.
- Participated in continuing education on mental health topics to enhance service delivery.
ECM Lead Care Management
Helpline Youth Counseling
Whittier, CA
08.2023 - 12.2024
- Developed personalized assessments and care plans tailored to individual member needs.
- Collaborated with care teams, including primary care physicians and mental health professionals.
- Facilitated weekly clinical supervision and case conferences to enhance service delivery.
- Implemented strategies to minimize hospital admissions and urgent care visits.
- Coordinated referrals for specialty care appointments and services.
- Addressed all aspects of members' physical and mental health requirements.
- Conducted regular staff meetings to evaluate member goals, objectives, and progress.
ICMS Case Manager
Path
Long Beach, CA
06.2022 - 08.2023
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Utilize a Harm reduction, 'Client-Focused" and strengths-based intervention and treatment model.
- Conduct regular "Face-to-Face visits at indoor and outdoor locations per comfort level and current need of the program participants. Once the participant is housed, conduct regular home visits.
- Assist Participants in meeting with landlords, Lease signing and understanding Tenant rights and Responsibilities.
Supervisor of Recovery/ Rapid- Rehousing
Home at Last CDC
Los Angeles, CA
10.2021 - 05.2022
- Facilitated case management services, supporting drug addicts and alcoholics in achieving stability.
- Collaborated with multi-disciplinary teams during case conferences to enhance client care.
- Directed daily operations of a 15-member team, ensuring timely project completion.
- Developed operational policies to improve workflow efficiency and accuracy.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Conducted weekly meetings to discuss tasks and align on project timelines.
- Created comprehensive reports and case notes for data entry into Clarity portal.
- Participated in recruitment efforts by interviewing candidates for open positions.
Intake Specialist
Home At Last CDC
Los Angeles, CA
06.2021 - 10.2021
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Constructed case notes and comprehensive reports for data entry into HMIS portal.
- Protected patient data in alignment with HIPAA privacy protocols.
Skills
- Leadership client assessment
- Program development
- Data entry
- Telehealth proficiency
- Assessment and diagnosis
- Community outreach
- First Aid/CPR certified
- Trauma-informed practice
- LGBTQ affirmative practice
- Advocacy for social change
- Crisis intervention
- DAAP and GIRP notes
- Knowledge of social welfare systems
- Motivational interviewing
- Discharge planning
- Mediation management
- Substance abuse counseling
- Adaptability and flexibility
- Ecare Central
Education
Associate of Arts - Sociology
Long Beach City College
Bachelor of Arts - Sociology
California State Dominguez Hills
Timeline
ECM Care Manager
Independent Living Systems, ILS
12.2024 - Current
ECM Lead Care Management
Helpline Youth Counseling
08.2023 - 12.2024
ICMS Case Manager
Path
06.2022 - 08.2023
Supervisor of Recovery/ Rapid- Rehousing
Home at Last CDC
10.2021 - 05.2022
Intake Specialist
Home At Last CDC
06.2021 - 10.2021
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