Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Luis Falcon Ramirez

Davenport,FL

Summary

Dynamic professional with a proven track record at different companies and own shop, excelling in customer service and time management. Skilled in optimizing routes and maintaining safety protocols, I foster strong relationships with passengers and colleagues alike. Bilingual in Spanish and English, I adapt quickly to changing environments, ensuring a seamless comfortable experience for customers prioritizing their every needs for a complete satisfaction.

Safety-focused individual possessing outstanding recognition. Proactive, reliable, and dedicated to the duties set by employers and in my particular case as a small business owner. Excellent record of punctuality and work ethic.

Overview

11
11
years of professional experience

Work History

Driver

Uber
01.2025 - Current


  • Maintained vehicle cleanliness and performed routine safety checks to enhance passenger experience.
  • Adapted quickly to changing traffic conditions, optimizing routes for efficiency.
  • Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
  • Demonstrated flexibility by adjusting schedules based on demand fluctuations throughout shifts.
  • Followed all relevant traffic laws and safety regulations.

Owner/Operator

Kissimmee Muffler
03.2017 - 10.2023
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed relationships with suppliers, negotiating favorable terms for inventory procurement.
  • Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
  • Established quality control measures to maintain high standards of workmanship in all services offered.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Operated with safety and skill to avoid accidents and delays.

Taxi Dispatcher

Aereostar(SJU Airport)-Agency
06.2015 - 01.2016
  • Coordinated taxi dispatch operations to ensure timely and efficient service for passengers at SJU Airport.
  • Utilized advanced scheduling software to streamline driver assignments and optimize route planning.
  • Trained new dispatch staff on operational protocols and customer service standards.
  • Provided a warm welcome to foreing passengers.

Education

Private Pilot - Aviation

Buiqui Aereospace
Kissimmee, FL
01-2025

GED -

Departamento De Educacion
San Juan,Puerto Rico
07-2004

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Flexible schedule
  • Safety protocols
  • Passenger transportation
  • Relationship building
  • Accident prevention
  • Spanish & English fluency
  • Pilot

Languages

English
Professional Working
Spanish
Native or Bilingual

Interests

My passion about aviation is at the top of my personal life list,it all began when I was a child,when I had the opportunity to fly in a small plane and even the opportunity to maneuver it From there my passion for aviationPreparing this resume came to mind of my early age in wishing to at least become a flight attendant,anything that will get me in the airNow days having the capabilities to pursue this passion,I enrolled myself in a Pilot program in which I belong to this date

Timeline

Driver

Uber
01.2025 - Current

Owner/Operator

Kissimmee Muffler
03.2017 - 10.2023

Taxi Dispatcher

Aereostar(SJU Airport)-Agency
06.2015 - 01.2016

Private Pilot - Aviation

Buiqui Aereospace

GED -

Departamento De Educacion
Luis Falcon Ramirez