Luis Falcon Ramirez
Davenport,FL
Summary
Dynamic professional with a proven track record at different companies and own shop, excelling in customer service and time management. Skilled in optimizing routes and maintaining safety protocols, I foster strong relationships with passengers and colleagues alike. Bilingual in Spanish and English, I adapt quickly to changing environments, ensuring a seamless comfortable experience for customers prioritizing their every needs for a complete satisfaction.
Safety-focused individual possessing outstanding recognition. Proactive, reliable, and dedicated to the duties set by employers and in my particular case as a small business owner. Excellent record of punctuality and work ethic.
Overview
11
11
years of professional experience
Work History
Driver
Uber
01.2025 - Current
- Maintained vehicle cleanliness and performed routine safety checks to enhance passenger experience.
- Adapted quickly to changing traffic conditions, optimizing routes for efficiency.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Demonstrated flexibility by adjusting schedules based on demand fluctuations throughout shifts.
- Followed all relevant traffic laws and safety regulations.
Owner/Operator
Kissimmee Muffler
03.2017 - 10.2023
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed relationships with suppliers, negotiating favorable terms for inventory procurement.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Established quality control measures to maintain high standards of workmanship in all services offered.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
Taxi Dispatcher
Aereostar(SJU Airport)-Agency
06.2015 - 01.2016
- Coordinated taxi dispatch operations to ensure timely and efficient service for passengers at SJU Airport.
- Utilized advanced scheduling software to streamline driver assignments and optimize route planning.
- Trained new dispatch staff on operational protocols and customer service standards.
- Provided a warm welcome to foreing passengers.
Education
Private Pilot - Aviation
Buiqui Aereospace
Kissimmee, FL01-2025
GED -
Departamento De Educacion
San Juan,Puerto Rico07-2004
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
- Flexible schedule
- Safety protocols
- Passenger transportation
- Relationship building
- Accident prevention
- Spanish & English fluency
- Pilot
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
My passion about aviation is at the top of my personal life list,it all began when I was a child,when I had the opportunity to fly in a small plane and even the opportunity to maneuver it From there my passion for aviationPreparing this resume came to mind of my early age in wishing to at least become a flight attendant,anything that will get me in the airNow days having the capabilities to pursue this passion,I enrolled myself in a Pilot program in which I belong to this date
Timeline
Driver
Uber
01.2025 - Current
Owner/Operator
Kissimmee Muffler
03.2017 - 10.2023
Taxi Dispatcher
Aereostar(SJU Airport)-Agency
06.2015 - 01.2016
Private Pilot - Aviation
Buiqui Aereospace
GED -
Departamento De Educacion