Luis Garcia
Bronx,NY
Summary
Dedicated and bilingual professional with over 10 years of experience supporting children and families, leveraging expertise in relationship management, problem-solving, and conflict resolution. Proven ability to drive growth and development through advocacy, outreach, and customized care planning. Committed to delivering culturally sensitive services in diverse environments, with a strong passion for equal opportunities and community engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Abbott House
Bronx, NY
12.2022 - Current
- Managed daily tasks to maintain up-to-date and audit-ready physical and electronic files.
- Conducted case reviews and trained case managers on Office of Refugee Resettlement policies.
- Supervised operations in the absence of the lead case manager, ensuring continuity of services.
- Provided training and support to case managers on best practices.
- Facilitated communication between clients, families, and service providers.
- Monitored client progress and adjusted care strategies as needed.
- Conducted regular case reviews to ensure compliance with organizational standards.
- Implemented quality improvement initiatives to enhance case delivery processes.
Community Associate
Bronx Aerospace High School
09.2021 - 12.2022
- Organized events to increase parental involvement and created a welcoming environment
- Conducted meetings and workshops for parents and served as a liaison between parents, administrators, and teachers.
- Facilitated communication between students, teachers, and parents to enhance engagement.
- Coordinated community events to promote school involvement and awareness.
- Promoted educational resources through workshops and informational sessions for families.
- Performed outreach activities including distributing flyers, attending meetings, hosting webinars, aimed at driving membership growth.
- Collaborated with other departments to ensure successful event planning, execution, and post-event follow-up activities.
Case Manager
Abbott House TFC
04.2019 - 09.2021
- Collaborated with the Office of Refugee Resettlement and organizations to provide services for unaccompanied children.
- Collected and assessed family background information through interviews for safe release processes.
- Developed relationships with social service organizations and government agencies to enhance service delivery.
Conducted discharge planning, including follow-up treatment and connections to community services. - Determined and reported on family reunification options for safe return to countries of origin.
- Completed necessary forms and case records accurately for timely submission to the Federal Field Specialist..
Served as the point of contact for all unaccompanied children in ORR custody within the program. - Ensured the safety and well-being of unaccompanied children while facilitating reunification with suitable sponsors.
Post Release Services/Home Study Case Worker
International Rescue Committee
09.2018 - 12.2019
- Conducted home visits to assess child safety and develop individualized service plans.
- Provided crisis intervention, coordinating with Child Protective Services and law enforcement.
- Evaluated the safety and needs of children and sponsors during post-release home visits.
- Coordinated referrals for services in placement, safety, guardianship, and education.
- Built relationships with community service providers to enhance resource accessibility.
- Assessed behavioral changes impacting participant safety on an ongoing basis.
- Utilized trauma-informed practices to support the resilience of unaccompanied children.
Case Manager
Lincoln Hall
07.2014 - 09.2018
- Collaborated with ORR and affiliates to provide essential services for unaccompanied children.
- Ensured accurate and timely completion of all forms and case records for submission.
- Acted as primary contact for unaccompanied children in ORR custody within the program.
- Facilitated safe reunification of minors with suitable sponsors in an efficient manner.
Women's Track and Field/Cross Country Assistant Coach
Dominican College
08.2011 - 08.2014
- Recruited athletes while maintaining academic eligibility standards.
- Employed safe techniques for exercises and training drills to ensure athlete safety.
- Coordinated practice schedules and game-day logistics for optimal team performance.
- Provided constructive feedback to enhance athlete performance during practices.
- Mentored student-athletes in skill development and principles of sportsmanship.
- Collaborated with head coach to refine team strategies and achieve goals.
Paralegal
Ronai and Ronai
08.2009 - 07.2012
- Managed up to 15 cases monthly and conducted client intakes
- Communicated with clients and acted as a liaison between multiple parties
- Conducted legal research for case preparation and document review.
- Organized case files and maintained accurate documentation for attorneys.
- Coordinated with external agencies for filing court documents and obtaining records.
- Drafted correspondence to clients and other attorneys.
- Interviewed clients and obtained vital case information to support associates.
- Advised clients on procedural matters related to their cases.
Education
Bachelor of Arts - Spanish, International Cultural Studies
St. Francis College
Brooklyn, NY01.2007
Bachelor of International Cultural Studies -
St John's University
Queens, New YorkSkills
- Leadership experience
- Effective communication
- Interpersonal skills
- Cross-functional collaboration
- Problem-solving
- Family management
- Performance evaluation
- Customer relationship management
- Coaching
- Policy compliance
- Team leadership
- Quality improvement
- Conflict resolution
- Crisis intervention
Certification
CPR Certification
Additional Information
Member of the 2006 Dominican Republic Cross Country National Team, Received full athletic scholarship to St. Francis College and St. John's University
Accomplishments
- Member of the 2006 Dominican Republic Cross Country National Team
- Received full athletic scholarship to St. Francis College and St. John's University
Timeline
Senior Case Manager
Abbott House
12.2022 - Current
Community Associate
Bronx Aerospace High School
09.2021 - 12.2022
Case Manager
Abbott House TFC
04.2019 - 09.2021
Post Release Services/Home Study Case Worker
International Rescue Committee
09.2018 - 12.2019
Case Manager
Lincoln Hall
07.2014 - 09.2018
Women's Track and Field/Cross Country Assistant Coach
Dominican College
08.2011 - 08.2014
Paralegal
Ronai and Ronai
08.2009 - 07.2012
Bachelor of Arts - Spanish, International Cultural Studies
St. Francis College
Bachelor of International Cultural Studies -
St John's University
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