Luis Garibay
Belvidere,IL
Summary
Dynamic Customer Service Coordinator with a proven track record at Midwest Refrigerated Services, excelling in order processing and enhancing customer satisfaction. Skilled in inventory management and team collaboration, I effectively trained new employees and optimized workflows, contributing to improved operational efficiency and timely product delivery.
Operations professional with proven track record in optimizing workflows and ensuring efficient production processes. Skilled in troubleshooting, equipment maintenance, and quality control. Strong team player known for adaptability and consistent results in dynamic environments. Known for reliability and effective collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Midwest Refrigerated Services
Belvidere, IL
02.2025 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Supported team in managing customer service correspondence through email and phone.
- Coordinated scheduling of appointments to enhance customer satisfaction and service efficiency.
- Maintained detailed records of customer interactions for future reference and follow-up.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
High Reach Operator
Ryder
DeKalb, IL
08.2023 - 02.2025
- Operated high-reach equipment to efficiently manage inventory and optimize warehouse space.
- Conducted routine safety inspections to ensure compliance with safety regulations and standards.
- Collaborated with team members to improve workflow processes and enhance operational efficiency.
- Trained new operators on equipment handling, safety protocols, and best practices for productivity.
- Improved warehouse efficiency by accurately picking and packing orders using a high reach forklift.
- Upheld quality control standards by inspecting incoming shipments for damages or discrepancies before storing them in designated areas of the warehouse.
- Increased order fulfillment rates by swiftly transporting materials to designated storage locations within the warehouse.
- Transported goods between warehouse locations according to shipment and storage needs.
Operations Technician
Generac Power Systems
Janesville, WI
10.2021 - 01.2023
- Operated and maintained production equipment to ensure efficient workflow and minimize downtime.
- Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
- Conducted routine inspections of machinery, identifying potential hazards and ensuring compliance with safety standards.
- Assisted in the training of new technicians on operational procedures and equipment handling best practices.
- Monitored inventory levels of materials and components, coordinating timely replenishment to prevent workflow interruptions.
Education
High School Diploma -
Belvidere High School
Belvidere, ILNo Degree - Human Resources Development
Rock Valley College
Rockford, ILSkills
- Customer support
- Order processing
- Appointment scheduling
- Inventory management
- Workflow optimization
- Equipment operation
- Quality control
- Team collaboration
- Communication skills
- Training new employees
- Data entry accuracy
- Task prioritization
- Performance tracking
- CRM software
- Invoice verification
- Microsoft outlook, word, and Excel
- Workflow management
- Shipping, receiving, and warehousing
- MS office
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
Midwest Refrigerated Services
02.2025 - Current
High Reach Operator
Ryder
08.2023 - 02.2025
Operations Technician
Generac Power Systems
10.2021 - 01.2023
High School Diploma -
Belvidere High School
No Degree - Human Resources Development
Rock Valley College