Tracy Haugabook
Lehigh Acres
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
30
30
years of professional experience
Work History
Customer Service Coordinator
Ferrellgas
Fort Myers
03.2025 - Current
- Managed customer inquiries through various communication channels.
- Coordinated service requests and escalated issues to appropriate departments.
- Assisted customers in troubleshooting device and service concerns.
- Developed and maintained knowledge base for common customer issues.
- Scheduled appointments for technical support and installations with customers.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Customer Service
Benecard PBF
Bonita Springs
06.2018 - Current
- Received inbound calls.
- Processed orders and quotes.
- Set up will calls and service requests.
- Track shipments.
- Followed up with Customers when items will ship.
- All Customer Service functions completed.
Customer Service Coordinator
Verizon
Elgin
09.2001 - 01.2015
- Managed high volume of inbound and outbound customer calls to ensure timely responses and customer satisfaction.
- Addressed and resolved customer product complaints empathetically and Professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Consistently met or exceeded service and quality standards, contributing to overall team performance.
Loan Processor
Lending Solutions
Elgin
08.1996 - 02.2001
- Processed loan requests for credit unions.
- Pulled credit reports.
- Compiled and ran detailed reports for management review.
- Sold credit cards, home loans.
- Gathered customer information to input loan data into system.
- Responsible for all loan documents completed and accurate.
- Conducted thorough income verification for loan applications.
- Prepared loan applications for submission to underwriter.
Education
Some college - Business
Phoenix Arizonia
Work at HomeSkills
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Research
- Typing
- Sales
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Coordinator
Ferrellgas
03.2025 - Current
Customer Service
Benecard PBF
06.2018 - Current
Customer Service Coordinator
Verizon
09.2001 - 01.2015
Loan Processor
Lending Solutions
08.1996 - 02.2001
Some college - Business
Phoenix Arizonia