Work History
Education
Skills
Timeline
Generic

Luis Garza

Desert Hot Springs,Ca

Work History

Server

Shogun Japanese Restaurant
  • Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and requests of +100 customers daily.
  • Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.
  • Performed food preparation duties such as assembling/portioning salads, soups and desserts in a fast line kitchen.
  • Knowledgeably recommended menu items based on customer needs and preferences including upselling complemented drinks and dishes.
  • Performed side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas etc.

Server/Busser/Bartender/Foodrunner

Koutouki Greek restaurant
  • Greeting guests in a prompt and courteous manner.
  • Assist guests in order selection by promoting specific menu items and specials.
  • Skillfully anticipated and addressed guests' service needs.
  • Leveraged drink knowledge to make recommendations for diners.
  • Staffed bar and mixed drinks for patrons.
  • Practiced building effective communication with a variety of coworkers to provide the best service for the customer.
  • Bussed tables and reset place settings quickly and effectively.
  • Worked as a food runner to ensure orders are received correctly.

Bartender/Server

Jolene’s Bar & Grill
Palm Desert, CA
  • Crafted a diverse range of cocktails and beverages tailored to customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Provided exceptional customer service, fostering repeat business and positive experiences.
  • Assisted in training new bartenders on drink preparation and bar operations.
  • Managed inventory levels, placing orders for supplies as needed to avoid shortages.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server/Bartender

La Serena Villas
Palm Springs, CA
  • Provided exceptional customer service to enhance guest experiences and satisfaction.
  • Assisted in menu knowledge training for new staff to ensure accurate food and beverage orders.
  • Collaborated with kitchen team to ensure timely delivery of orders during peak hours.
  • Maintained cleanliness and organization of dining area, enhancing overall ambiance for guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new bartenders on drink preparation and customer service standards.
  • Managed inventory levels, placing orders to ensure availability of essential supplies.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

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Cathedral City Highschool

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Food running
  • High volume dining
  • Beverage preparation
  • Food sales and promotion
  • Liquor, wine, and food service

Timeline

Server

Shogun Japanese Restaurant

Server/Busser/Bartender/Foodrunner

Koutouki Greek restaurant

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Cathedral City Highschool

Bartender/Server

Jolene’s Bar & Grill

Server/Bartender

La Serena Villas

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Luis Garza