Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Luis Grullon

Bronx,NY

Summary

Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with residential staff and management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Residential Doorman/Concierge

First Services Residential
03.2013 - Current
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Recommended top dining and entertainment options for guests in the Boston area.
  • Served as public relations representative for the residence.
  • Performing various duties inside company software (Building Link,Yardi,Mystique, etc.
  • Directing service request to maintenance and complete service request call backs.
  • Maintain accurate Key control logs and managing the online system for resident access to public and private access areas.

Building Porter

Harvard Maintenance
05.2007 - 03.2012
  • Greeted residents and guests upon arrival and departure on a daily basis.
  • Maintained detailed records of all completed tasks to ensure accurate reporting to property management staff.
  • Contributed to a positive living environment through diligent upkeep of common areas, landscaping, and amenities.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Maintained exterior curbside appeal for improved first impressions on prospective tenants.

Education

High School Diploma -

James Monroe High School
Bronx
06.2004

Accomplishments

  • Extensive front desk and guest management experience
  • Excellent ability to anticipate and respond to individual guest needs and preferences
  • Superior skills in upholding security practices and preventing unauthorized entries
  • Exceptional skills in handling diverse types of guests with courtesy and professionalism.
  • Good oral and written communication skills

Certification

Refrigeration Machine Operator(Q99), New York City Fire department

Technician 608 (Universal) Certification, US EPA

Turner School New York, NY

Engineer's License

Fire Safety Director

Standpipe & Sprinkler System

Air Pollution Control

Plumbing, Carpentry and Electricity

OSHA Occupational Safety and Health



Timeline

Residential Doorman/Concierge

First Services Residential
03.2013 - Current

Building Porter

Harvard Maintenance
05.2007 - 03.2012

High School Diploma -

James Monroe High School

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Luis Grullon