Bobby H. Green Jr.
Oak Lawn,Illinois
Summary
Experienced professional with a strong background in customer service, known for enhancing organizational effectiveness. Exceptional interpersonal skills foster effective communication, teamwork, problem-solving, diversity, inclusion, and dependability. Well-liked and easy to get along with, friendly demeanor contributes to a positive work environment.
Overview
13
13
years of professional experience
Work History
Residential Concierge Doorman and Security
Titan
05.2023 - Current
- Greets and welcomes everyone with pleasantries, professionalism and respect; maintains situational awareness
- Ensures guest/member satisfaction by performing such duties as attending to requests and inquiries with courtesy and efficiency
- Screens visitors before allowing them into the building
- Accepts and signs packages on behalf of tenants
- Hails taxis and Ubers for residents and visitors; assist with luggage
- Conducts full building patrols to check for suspicious activity, safety hazards and identify security concerns
- Monitors surveillance cameras and analyzes camera footage; responds to emergencies
- Writes reports as needed; ensures company compliance
- Adhere and enforce all company rules, regulations, procedures, polices and standards of conduct
Front Desk Associate
1871
11.2015 - 01.2023
- Greets every guest with a high level of professionalism and respect, notifies 1871 team members guest arrival via internal data system; follows company protocols
- Connects members to the 600+ Team Mentors who voluntarily mentor daily
- Connects members to workshop and seminars via experienced entrepreneurial host presenters
- Provides ongoing tours to prospective members, school students, and company associates
- Creates membership access cards using internal software; maintains updated portal and membership records
- Updates membership access cards via internal data system to reflect current status, membership upgrades and/or downgrades
- Assists with conference room setups, and handling AV needs
Conference Center Coordinator
Mesirow Financial
11.2012 - 09.2015
- Managed 21 conference rooms averaging 3,000 pp. per month
- Planned meeting with clients, projected event room formations
- Setup audio, video conferences, projector, wifi, star-phones and smart-media
- Utilized company management software to obtain meeting manager reports for the oversight of conference center schedule each day
- Lead coordinator for conference room hospitality and service, including the management of 15+ food/beverage vendors and 5 retail suppliers for paper goods and consumables
Education
Bachelor of Science - Business Administration
East-West University
06.2012
Certificates - General Studies in Behavioral Sciences
East-West University
Chicago, IL12.2007
Certificate - General Business Studies
East-West University
Chicago, IL12.2005
Skills
- Fast Learner
- Adaptability
- Multi-Tasker
- Back Office Management
- Systems Management
- Mail Management
Timeline
Residential Concierge Doorman and Security
Titan
05.2023 - Current
Front Desk Associate
1871
11.2015 - 01.2023
Conference Center Coordinator
Mesirow Financial
11.2012 - 09.2015
Bachelor of Science - Business Administration
East-West University
Certificates - General Studies in Behavioral Sciences
East-West University
Certificate - General Business Studies
East-West University
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