Luis Estuardo Guzman Gonzalez

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
• Elevated customer satisfaction by promptly addressing any concerns or special requests.
• Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food server