Luis Hernandez

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• prospected potential customers to educate about new products and services.
• performed cost -benefit analysis to current and potential cutomers.

focused on improving efficency of working with sale teams which has lead us to to increased sales and also improve our service.

Identifying new opportunities and making recommendations for localized product, baed on customer demographics and buying pattern.

managing day to day management of all opertional aspects including retail sales, inventory management , employee resourcing plans and new hire training.

• Resolved customer complaints via all communication channels.
• Provided support with placement orders, refunds or exchanges.
• Worked with the team to ensure proper customer service was executed and optimized the sales effort.
• Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

• Managed and maintained employee schedule.
• Monitored timesheets to ensure proper employee check in and check out.
• Managed supplies.
• Oversaw paint projects for the company.
• Assessed customer needs and upsold products and services to maximize sales.