Luis Hernandez
Roswell,NM
Summary
Versatile and results-oriented professional with extensive experience at Prestige Equipment Rentals. Excelled in equipment maintenance and customer relations, enhancing system performance and client satisfaction. Demonstrated proficiency in workplace safety and professional communication, significantly improving operational efficiency. Skilled in bilingual communication, adept at managing high-stress situations and fast-paced environments.
Developed technical skills in fast-paced, hands-on environment with focus on equipment maintenance and repair. Transitioning into new field, leveraging problem-solving abilities and technical expertise to drive results. Dedicated to applying practical knowledge in diverse and challenging settings.
Overview
2
2
years of professional experience
Work History
Field Technician
Prestige Equipment Rentals
07.2024 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
Dispatcher
RSM Trucking LLC
01.2024 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Worked with Brokers and opening year round contracts for the company
Diesel Technician
A&G Truck Services
06.2023 - 01.2024
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Troubleshot systems, traced problems and diagnosed root causes.
- Removed components and completed repairs or installed new replacements.
Education
High School Diploma -
Itasca High School
Itasca, TX05-2024
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Interpersonal and written communication
- Safety management
- Quality assurance controls
- Materials management
- Equipment maintenance
- Hardware repair
- Diagnostic testing
- Project management
- Attention to detail
- Following safety practices
- Customer relations
- Customer service
- Bilingual
- Communication Skills
- Ability to work in a fast paced environment
Timeline
Field Technician
Prestige Equipment Rentals
07.2024 - Current
Dispatcher
RSM Trucking LLC
01.2024 - 07.2024
Diesel Technician
A&G Truck Services
06.2023 - 01.2024
High School Diploma -
Itasca High School
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