Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Hernandez

Harvey,IL

Summary

Dynamic and adaptable professional with a strong work ethic and proven customer service skills honed at Cilantro Cocina Mexicana. Recognized for resolving complaints swiftly and training new hires, fostering a collaborative environment. Proficient in POS systems, demonstrating a commitment to performance improvement and maintaining high standards in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Server

Cilantro Cocina Mexicana
03.2025 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Crew Member

McDonald's
12.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.

Swatch Dept

Skyline Furniture Mfg
07.2022 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Thornton Township Highscool
Harvel, IL

Skills

  • Strong work ethic
  • Memory retention
  • Customer service
  • Performance improvement
  • Calm demeanor
  • Positive and professional
  • Reliable and responsible
  • Adaptable and flexible
  • Problem-solving
  • High drive to grow/learn

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Server

Cilantro Cocina Mexicana
03.2025 - Current

Crew Member

McDonald's
12.2022 - Current

Swatch Dept

Skyline Furniture Mfg
07.2022 - 04.2025

Thornton Township Highscool

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